0 of injuries numbers 3 of total hours 0 2 increse by

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0% of injuries numbers<3% of total hours0% 2 %Increse by 20%100 % Completed100 % CompletedFinancialGeneral ledger accounts; financialstatements: Increasing sales revenue.Revenue Profit Reduce direct and indirect costsof operations.wages cost of agent servicesconsultancy feeswastage and associated expenses.Expense COGS target $11 million$1,792,286All those expensesreduce by 20 %comparationwithrevenue
BSBMGT517 Define project and develop $5,004,714$5,890,000CustomersatisfactionPercentage of brand recognition insought-after categories in periodiccustomer surveys.Percentage of customers withpositive view of organisationalresponsiveness,innovation,quality, ethics, safety.Number of customer complaints.Delivery times.Number of returned itemsIncresing by 20%Incresing by 25%Lessthanfivecomplaints per quarter100percentagecompleteLess than 2%InternalbusinesspocessesCompletion of market/marketingresearch.Completion of customer surveys.Completion of reports to identifymarketing opportunities.CompleteresearchOne time per quarterComplete surveys Tworesearch per year.Oneresearch perquarter6.Identify at least three risks to the implementation of the operational plan and develop acontingency plan for each risk (you may use the contingency plan template provided inAppendix 4). Risks must include:
BSBMGT517 Define project and develop Contingency planContingency PlanCompany name: BBQfunName of person developing the plan: Bayartumen Who was consulted as part of this plan?NamePositionKim Chen Operations General ManagerLes Goodale Human Resources(HR) ManagerSam Lee Marketing ManagerRisk identified: Medium risk of poor online salesHigh risk of customer service quality problems for online customers leading to abreach of consumer lawHigh risk of staff misunderstanding changes and considering online sales as threat tojobsMedium risk of not being able to recruit fully trained online staffLow risk of loss of IP relating to confidential information contained within the e-commerce strategy when employees leave the organisationMedium risk of loss of IP ownership if a relationship with the website developercontract ceasesLow level risk of not complying with WHS legislation through lack of riskassessment conducted on potential musculoskeletal disorders resulting from poorcustomer service workstation design Medium risk of wastage due to overstocking product in anticipation of increasedonline sales.Strategies/activities to minimise the riskBy whenBy whomPoor online salesReviewing and improving sales strategy-Website Design-Website Browsing Experience that always have abreadcrumb menu on every page so that visitorswho arrive at a product page and not through thehome page know exactly where they are in relationto the stores categories.

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