The only thing that Iris a customer service representative could ask was He

The only thing that iris a customer service

This preview shows page 8 - 9 out of 9 pages.

the driveway and that he did not speak proper English. The only thing that Iris, a customer service representative, could ask was: He stayed in the truck? As shocked as Steve was by this remark, he decided to give some advice about improving customer care & service. Like actually following up on some useful feedback so that in the future it will not happen again. Iris replied with: Thank you for calling. Customer values Is the satisfaction a consumer feels after making a purchase for goods or services relative to what she must give up to receive them. Better understand how to provide ALL customers with GREAT service Be aware that how customers perceive the service we offer and how we perceive the needs of our customers may depend on their (and our own) personal and cultural perspectives
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Develop a values-based approach to customer service Become familiar with the G R E A T acronym and know how to apply it to our relations with our customers. Customer Satisfaction Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer’s expectation. Customer satisfaction is important because it provides marketers and business owners with a metric that they can use to manage and improve their businesses. Here are the top six reasons why customer satisfaction is so important: It’s a leading indicator of consumer repurchase intentions and loyalty It’s a point of differentiation It reduces customer churn It increases customer lifetime value It reduces negative word of mouth It’s cheaper to retain customers than acquire new ones
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  • Spring '17
  • Sir Zeeshan
  • Office Depot

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