DSST Principles of Supervision study guide

Controlling is a four step process of establishing

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their own career objectives. Controlling is a four-step process of establishing performance standards based on the firm's objectives, measuring and reporting actual performance, comparing the two, and taking corrective or preventive action as necessary. Steps of planning & their order  – Set Objectives (targets), Develop Plans (which includes schedules and  procedures – which are the step by step methods to use) Types of plans include long-range (1-5 years), Short  range (I day – 1 year), Standing plans (activities that go on all the time such as employee discipline, purchasing,  etc,) and Single use plans (which are are for unique “one of a kind” or single use.) Difference between Herzberg’s Two Theory hygiene & motivator  –  Hygiene  = status, salary, security; while  Motivator  = challenging work, recognition, and responsibility.  Management by Objectives (MBO)  – Druker, a process of agreeing upon  objectives  within an organization so  that  management  and  employees  agree to the objectives and understand what they are in the organization. Management by exception (MBX)  - a "policy by which management devotes its time to investigating only those  situations in which actual results differ significantly from planned results. Halo effect  - cognitive bias  whereby the perception of a particular trait is influenced by the perception of the  former traits in a sequence of interpretations. Stereotyping  - a preconceived, oversimplified, exaggerated, and often demeaning assumption of the  characteristics possessed by an individual due to his or her membership in a specific group. Diversity  - the business tactic which encourages diversity to better serve a heterogeneous customer base Parity principle  - (authority & responsibility must coincide). A person using this principle would say that they had  adequate authority to meet my responsibilities  Strategic decision making /planning  – Long range (1 year plus) Tactical decision making /planning  – Planning and organizing to ensure strategic plans are met Operational decision making /planning  – Day to day plans to do majority of work Job description
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