Lesson 2 - Organizing IT Support Activities.ppt

Mass production and assembly lines are typical

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Mass production and assembly lines are typical examples of this configuration type
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DIVISIONALIZED FORM In this type of configuration, each division (or project) is granted considerable autonomy as to how the stated goals are to be reached. The operating details are left to the division itself. Coordination is achieved through standardization of work outputs. Controls is executed by regularly measuring the performance of the division. This coordination mechanism is possible only when the end result is specified precisely.
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PROFESSIONAL BUREAUCRACY If it is not possible to specify either the end result or the work contents, coordination can be achieved through standardization of worker skills. In a professional bureaucracy, skilled professionals are given considerable freedom as to how they carry out their job.
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ADHOCRACY in projects that are big or innovative in nature, work is divided amongst specialists. We may not be able to tell exactly what each specialist should do, or how they should carry out the task allocated to them.
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INFORMATION SYSTEM
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IT SUPPORT The Information Technology provides support in three major areas: communication, collaboration, and data access. Such support is usually given by an information system that we call an application program.
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DBMS WORKERS DBMS system designers and implementers Tools Developers Operators and Maintenance Personnel
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DBMS SYSTEM DESIGNERS Design and implement the database management system modules and interfaces as a software package.
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TOOL DEVELOPERS Design and implement tools – the software packages that facilitate database modelling and design, database system design, and improved performance .
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OPERATORS AND MAINTENANCE PERSONNEL They are responsible for the actual running and maintenance of the computer hardware and software environment for the database system.
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  • Fall '16
  • Database management system, Multitier architecture

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