The problem customer dissatisfaction and to promote customer goodwill as well

The problem customer dissatisfaction and to promote

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The problem: customer dissatisfaction and to promote customer goodwill as well as reduce costs. Business impact: Lost and mishandled baggage is a major expense for airlines. Reducing the problem creates significant yearly savings. The global airline industry price tag for mishandled baggage is $2.5 billion per year. Mishandled baggage interrupts the flow of revenue because it is a costly expense. Also Loss of customers, Unpleasant climate and Loss of profit
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Today’s baggage handling systems do appear to be a solution to the problem however, it does need improvements. o US Airways lost 9 bags for every 1000 travellers. After implementing a new system, that number dropped to three bags for every 1000 travellers. Even though the company spent $16 million on the system, the airline saved $25 million a year and boosted customer satisfaction. ◦What kind of management reports can be generated from the data from these systems? How many bags were misplaced that week/day/month? Where is the misplaced luggage located? Is that location close to where the luggage was supposed to be? Breakdown of any of the devices used to transport luggage Is there a trend in where misplaced luggage is ending up? Total number of flyers Crew members Number of bags per flight Number of bags going to the same destination Overweight bags Weight of each flight Bags per party Frequent flyers
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