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ECE _ DSST Organizational Behavior

A consultant is a skilled and impartial third party

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Unformatted text preview: A consultant is a skilled and impartial third party who attempts to facilitate problem solving through communication and analysis , aided by his or her knowledge of conflict management. The consultant’s role is not to settle the issues, but to improve relations between the conflicting parties so they can reach a settlement themselves. Instead of putting forward specific solutions, the consultant tries to help the parties learn to understand and work with each other. Therefore, this approach has a longer term focus: to build new and positive perceptions and attitudes between the conflicting parties. The most simple and least costly method for managing intergroup relations is to establish, in advance, a set of formalized rules and procedures that will specify how group members are to interact with each other. Rules and procedures minimize the need for interaction and information flow between departments or work groups. The major drawback to this method is that it works well only when intergroup activities can be anticipated ahead of time and when they recur often enough to justify establishing rules and procedures for handling them. If rules and procedures are inadequate, the use of the organization’s hierarchy becomes the primary method for managing intergroup relations. This means that coordination is achieved by referring problems to a common superior higher in the organization. The major limitation to this method is that it increases demands on the common superior’s time. If all differences were resolved by this means, the organization’s chief executive would be overwhelmed with resolving problems, leaving little time for other matters Another method for managing intergroup relations is the use of planning to facilitate coordination . If each work group has specific goals for which it is responsible, then each knows what it is supposed to do. Intergroup tasks that create problems are resolved in terms of the goals and contributions of each group. Planning tends to break down as a coordination device where work groups don’t have clearly defined goals or where the volume of contacts between groups is high. A task force is a temporary group made up of representatives from a number of departments, and exists only long enough to solve the problem it was created to handle. After a solution is reached, task force participants return to their normal duties. Task forces are an excellent device for coordinating activities when the number of interacting groups is more than two or three. Leadership is the ability to influence a group toward the achievement of goals. The source of this influence may be formal, such as that provided by the possession of managerial rank in an organization. Since management positions come with some degree of formally designated authority, a person may assume a leadership role simply because of the position that he or she holds in the organization. But not all leaders are managers, and not all managers are leaders. In other words, he or she holds in the organization....
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A consultant is a skilled and impartial third party who...

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