QUESTION12Describe a situation where you or a client has experienced a risk to health or safety. Explain how this was managed. Jane Smith was working at the local grocery store for the last 12 months. She had recently taken on a new role as the bakery supervisor and was eager to review the work activities and safety procedures. In preparing for the review, Jane considered how she would conduct the review and whoshe should speak with.As a first step, Jane identified the different activities and tasks that were carried out by the workers. These included:Preparing a number of different products such as bread, cakes, slices and doughnutsCleaning items used in product preparationGeneral housekeeping.The next step was to analyse what was involved with each activity. Jane spent three mornings that week with the four bakers who worked in the bakery department. She talked to them about the workactivities and what they thought could be changed to improve the safety of the workplace. One of the bakers had been working in the store for over 10 years, whilst another had been working for over 25 years. The other two bakers were apprentices and had only been working with the store for around six months.From these discussions, Jane identified a number of key tasks the bakers carried out every day whenpreparing the baked products:moving the ingredients from their storage locations to the area of usemixing the ingredients together using specialised mixerstransferring the mixture to the container for bakingputting them in the oven and removing them from the ovenslicing and decoratingpackaging the productsDuring an inspection of the bakery, Jane and the bakers identified a number of hazards, including the following:The doughnut mixer was not guarded, and the mixing bowl could be accessed when the machine was operatingThe concrete floors were slippery in the mixing room and flour was spilt where the bakers walkedLow lighting in the food preparation area there was narrow access and restricted movement in the storage area where the flour bags were kept.
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