11. If a customer gives you a 25 cent tip, what do you do?
5.2.9 Staf performance systems(smallbusiness.chron.com)Businesses are use performance appraisal system for evaluation and developmental purposes. In this system we can hiring new employees, training and development of current employees, restructuring of workflow and employee motivation. Performance appraisals offer evidence for pay increases or for terminations. The benefits of staff performance system:- performance evaluationscan serve as effective tools for improving employee performance and productivity as well as determining employee developmental needs implemented properly, regular performance reviews can raise individual self-esteem and deepen the relationship between manager and employees.When I use staff performance system then I will Understanding the expectationsPerformance reviewTeach and coachReward and recognition Take corrective actions 1. If we want to get good feedback to the customers we also have to provide good service to the customers. There is some ways to get consistent feedback from customers. Face to face feedback Feedback boxes Social media Feedback sheet Feedback from online customers. 2. Observation is very important because when we observe the staff member then we take actual satisfaction. As a manager I have to observe the staff such as I will review others reports of my employee’s performance. For example, I will go over any customer emails regarding my employee’s behaviour – if my employee get regularly receives compliments, for example I will give them more leeway when I personally witness an interaction with a dissatisfied customer.