2.Explain how the long-range planning for CSS ultimately the responsibility of the governing board, and what is appropriate CSS participation? 2.2. What should a healthcare organization do if an outside vendor offers superior service on the six dimensions of performance measures? 2.3. Much inefficiency and quality loss in care occurs at handoffs and interactions between the doctor and the CSS or between CSS, including nursing. Explain, in terms that a physical therapy manager or other CSS manager would appreciate, what the responsibility of the CSS unit is to deal with handoff problems. 2.4. Should a CSS ever discourage use of a specific test or treatment? Why? How would the CSS go about discouraging use? Should a CSS ever encourage use of a specific test or treatment? Why? How would the CSS go about encouraging use? 2.5. Who are the customers of a CSS? How would a CSS ascertain customer needs and satisfaction? 2.6. How would you operate a patient scheduling system (Exhibit 8.3, p. 257) to achieve the optimum occupancy for the unit shown in Exhibit 7.4 (p. 233)? The requested service is “admission to unit.”
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