It is the responsibility of team leaders, supervisors and managers to ensure that employees clearly understand the required work standards, to monitor and evaluate work and conduct formal evaluations. Each worker should, however, should evaluate their own performance in an effort to continually improve. Most of us genuinely want to do a good job. We derive self-satisfaction from knowing that we have done well. If the organization/business is successful then we are successful. Tools for self –assessment: Diaries Log books Check sheets Action plans To do lists
Feedback is Critical to Improving Performance "You're cold! Now you're getting warmer! You're HOT!" Even children playing the popular "Hot or Cold" game know that to perform well (find the hidden object) people need to be told how they're doing. Without feedback, you're walking blind. At best, you'll accidentally reach your goal. At worst, you'll wander aimlessly through the dark, never reaching your destination. Effective and timely feedback is a critical component of a successful performance management program and should be used in conjunction with setting performance goals. If effective feedback is given to employees on their progress towards their goals, employee performance will improve. People need to know in a timely manner how they're doing, what's working, and what's not. Feedback can come from many different sources: managers and supervisors, measurement systems, peers, and customers just to name a few. However feedback occurs, certain elements are needed to ensure its effectiveness. a.Specificity Feedback works best when it relates to a specific goal. Establishing employee performance expectations and goals before work begins is the key to providing tangible, objective, and powerful feedback. Telling employees that they are doing well because they exceeded their goal by 10% is more effective than simply saying "you're doing a good job." b.Timeliness Employees should receive information about how they're doing as timely as possible. If improvement needs to be made in their performance, the sooner they find out about it the sooner they can correct the problem. If employees have reached or exceeded a goal, the sooner they receive positive feedback, the more rewarding it is to them. c.Manner Feedback should be given in a manner that will best help improve performance. Since people respond better to information presented in a positive way, feedback should be expressed in a positive manner. This is not to say that information should be sugar-coated. It must be accurate, factual, and complete. When presented, however, feedback is more effective when it reinforces what the employee did right and then identifies what needs to be done in the future. Constant criticism eventually will fall upon deaf ears. Identify signs of stress and effects on personal well being Stress is a state of emotional or mental strain. Stress is your body's way of responding to any kind of demand. It can be caused by both good and bad experiences. When people feel stressed by something going on around them, their bodies react by releasing chemicals into the blood. These chemicals give people more energy and strength, which can be a good thing
You've reached the end of your free preview.
Want to read all 14 pages?
- One '17