Communications Manager Crisis Management Leader Have the following details been

Communications manager crisis management leader have

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Communications Manager/ Crisis Management Leader Have the following details been provided to assist in communications with external agencies? • Time, date and location of Incident • Nature and scale of Incident • Human cost • How the business will operate • Instructions for employees, customers & other 3 rd Parties Communications Manager Have holding statements or prepared statements been delivered to media? Communications Manager Has a press briefing/Video News Release (VNR) been planned (as appropriate)? Communications Manager Have key messages been prepared and delivered to customers and employees? Communications Manager Have employees been accounted for? Human Resources Have injuries and/or casualties been confirmed? Human Resources Have next of kin been informed of injuries/casualties? Human Resources If required has a Counseling Agency been contacted to deal with personnel issues? Human Resources Have Staff / Personal issues, which may need to be resolved, been initiated? Human Resources Has the Landlord been notified, giving the time, date, cause and location of the loss? Facilities Is the damaged site secure? Facilities Has a loss adjuster been appointed? Facilities Have Staff / Personal issues, which may need to be resolved, been initiated? Facilities Have all Emergency Initiations been initiated? Facilities Has a notice been erected informing of the relocation of the Business? Facilities Has any piece of equipment or property which may be the cause of the incident been retained and tagged as appropriate? Facilities Have Recovery teams been identified and team leaders contacted? I.M. Has a loss control account been established? All expenses incurred to be charged to this account Finance Are finances available as necessary for Incidental expenditure? Finance Has the Supply Chain been protected? Sourcing Manager 13
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D.6. Critical Processes Checklist Critical Process Name Priority Rank Template Completed Y/N Critical Staff Identified Y/N Number Of Staff Process Maps Y/N Process Documented Y/N Last Review Date D.7. Business Critical Telephone Numbers Process Name Customer Service Tel. No. Claims Tel. No. 14
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APPENDIX E – Roles, Responsibilities and Contact Lists E.1. Roles and Responsibilities – COMPANY Global & COMPANY Site/Modality/Business Function Title Roles And Responsibilities Business/Modality Leader Lead the Individual Business Process Recovery Team which is responsible for ensuring the rapid recovery of business functions for their particular area in the event of a business interruption or disaster Communications Manager /Spokesperson Provide ALL Communications Liaisons with Press Coordinate with Marketing for Customer Communications Lead the Public Relations Team which is responsible for serving as the sole source for dissemination of information related to the disaster to the public, including news media Crisis Management Leader Mobilize and Lead Crisis Response Team Authorize Move to Crisis Command Center Co-ordinate All Departments
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