16 a nurse manager is meeting with a staff nurse who

16.
A nurse manager is meeting with a staff nurse who is consistently late for work.
Which of the following statements by the nurse manager demonstrates an assertive
communication style?
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MY ANSWER
The nurse manager's statement is an example of assertive communication. It
focuses on the impact the staff nurse's behavior has on the function of the unit. "I"
statements are essential for conveying concerns.
"If you're late one more time I'm going to fire you."
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The nurse manager is using aggressive communication by threatening to fire the
nurse without proceeding through the steps of disciplinary action. Aggressive
communication is a form of attack that reflects feelings of frustration and anger
from the nurse manager.
"No one here likes it when you are late for work and it makes the other staff
unhappy. Try to get here on time."
The nurse manager is using a defensive response by ignoring the real issue and
focusing on defending the health care team. The nurse manager's statement does
not clearly address the issue or the effect the staff nurse has on the unit for arriving
to work late.
"You disappoint me when you come in late."
The nurse manager is using blame and disapproval to address the staff nurse's issue
of consistently arriving late for work. This form of communication can create a
negative feeling in the staff nurse and create a barrier for further discussion about
the issue.
17.
A nurse manager is implementing a plan to motivate unit personnel to provide
quality care to clients on the unit. Which of the following leadership strategies
should the nurse manager implement to improve client care?
Democratic leadership
Democratic leadership is a style that involves two-way communication and fosters
teamwork, goal accomplishment, and the individual worth of each staff member. It
is most appropriate among a group of mature employees who work well together.
Transactional leadership
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Transactional leaders are passive, rather than proactive, in the work environment.
Transformational leadership could be used in this situation to inspire staff to work
as a group to achieve quality care.
Laissez-faire leadership
MY ANSWER
Laissez-faire leadership is a style that involves two-way communication where the
leader provides little or no direction, is permissive, and does not criticize. The
nurse manager will not be able to promote quality without providing specific
direction to the staff.