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acquire service knowledge and being multi-skilledIncreasing sales multi skilling existing sales staffs at the store4 stores in BrisbaneProviding training programStore managerMarch, 2018All staffs needs to be trained up-skilled by March, 2018To employ 6FTEs for storesIncreasing sales capacity by recruiting 6 staffs at the stores4 stores in BrisbaneHire additional sales staffsStore managerJanuary, 2018To induct and train 6 FTEs for storesProviding exceptional 4 stores in BrisbaneTraining new staffs incustomer service, Store managerMarch, 20186 FTEs employed trained by Martch,20Version 1.1Page 9 of 16October 2016Document # - RTO # 31698CRICOS # 03000J
BSBMGT403 Implement Continuous improvementproduct and service qualitycommunication and knowledge of office products and services18To employ 4Graphic designer FTEs for storesIncreasing sales capacity by hiringnew staffs4 stores in BrisbaneHiring additional sales personnelStore managerMarch, 2018Induct and train 4 FTEsGraphic designers for storesProviding exceptional product and graphic design service quality 4 stores in BrisbaneTraining new employees in customer services, communication and knowledge of office products and servicesand graphic designMarch, 20184 FTEs Graphic designers employed, inducted and trained by March, 20184.0 RiskThe timely recruitment and training of new staffs is a key success factor in meeting the strategic objectives of the business plan.To approach the goals; 10% increasing revenue in middle of this year, hiring new staffs is necessary. Before beginning operational plan, the staffs should be trained up-skilled including assistant. At this moment, the critical that the manager monitor the progress of the operational plans against the target KPI(s) established. And the monthly review of the operational plan is important. 5.0 ApprovalsNamePositionDate approvedSignatureJaehyuk YounGeneral Manager09.Feb.2018YounNavjot KaurFinance Manager17.Feb.2018KaurVersion 1.1Page 10 of 16October 2016Document # - RTO # 31698CRICOS # 03000J
BSBMGT403 Implement Continuous improvementOBSERVATION For this assessment you will need to perform the following observation in a workplace or simulated environment.Your task is to work in an organisation or alternatively use the attached operational plan and perform the following activities:1.Interact with a range of people/groups to identify the resource requirements, performance objectives, systems, procedures and records relating to the operational plan2.Vary the operational plan and gain approval to deal with contingencies (if using the sample plan you may gain approval from your trainer/assessor)For the remainder of the questions if using the sample plan you will need to write a report outlining how you would perform each activity. If using a real workplace you will be able to demonstrate the following:3.Monitor operational performance against the performance objectives and budgets and take action to rectify unsatisfactory performance4.