32 of the respondents are between the age 18 of the respondents are

32 of the respondents are between the age 18 of the

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32% of the respondents are between the age group 25 – 35. 18% of the respondents are between the age group 35 – 45. 6% of the respondents are above 45 years of age. 28
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Table: 2 Q. Occupation of the respondents. Occupation Number of Respondents Percentage Students 34 34% Business 52 52% Govt. Services 10 10% Professionals 4 4% Total 100 100% Figure 2 : Occupation of the respondents INTERPRETATION: 34% of the respondents are Students. 52% of the respondents are Businessmen. 29
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10% of the respondents are from Govt. Services. 4% of the respondents are Professionals. Table: 3 Q. Phone/internet is being used for Usage No. of Respondents Percentage Business 54 54% Official 10 10% Personal 36 36% Total 100 100% Figure 3 : Purpose of the use of phone/internet INTERPRETATION: 54% of the respondents are using Phone/internet for business purpose. 10% of the respondents are using Phone/internet for official purpose. 36% of the respondents are using Phone/internet for personal purpose. 30
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Table: 4 Q. Which of the reliance post paid products are customers aware of? Products No. of Respondents Percentage RIM Post Paid 92 92% FWP 60 60% Broadband 74 74% HSDC 47 47% Total 100 100% Figure 4 : Awareness of the products INTERPRETATION: 92% of the respondents are aware of RIM Post Paid. 60% of the respondents are aware of FWP. 74% of the respondents are aware of Broadband. 47% of the respondents are aware of HSDC. 31
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Table: 5 Q. How do you come to know about the products? Medium No. of Respondents Percentage Television 52 52% Print 34 34% Sales Executives 5 5% Friends and existing users 9 9% Total 100 100% Figure 5 : Medium through which customers came to know about the products INTERPRETATION: 52% of the respondents came to know about the products through television. 34% of the respondents came to know about the products through print. 5% of the respondents came to know about the products through sales executives. 9% of the respondents came to know about the products through friends and existing users. 32
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Table: 6 Q. Which of the following products are you using? Products No. of Respondents Percentage RIM Post Paid 13 13% FWP 41 41% Broadband 20 20% HSDC 26 26% Total 100 100% Figure 6 : No. of respondents using the products INTERPRETATION: 13% of the respondents were using RIM Post Paid. 41% of the respondents were using FWP. 20% of the respondents were using Broadband. 26% of the respondents were using HSDC. Table: 7 33
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Q. Are you satisfied with the service provided by the company? Level No. of Respondents Percentage Fully Satisfied 38 38% Partially Satisfied 51 51% Not Satisfied 11 11% Total 100 100% Figure 7 : Satisfaction level of the respondents INTERPRETATION: 38% of the respondents were fully satisfied with the services. 51% of the respondents were partially satisfied with the services. 11% of the respondents were not satisfied with the services. Table: 8 34
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Q. What are the major reasons for dissatisfaction?
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  • Summer '16
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  • Reliance Anil Dhirubhai Ambani Group, respondents, Companies based in Mumbai, Reliance Communications, Satisfaction level

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