32 of the respondents are between the age 18 of the


32% of the respondents are between the age group 25 – 35.

18% of the respondents are between the age group 35 – 45.

6% of the respondents are above 45 years of age.
28

Table: 2
Q. Occupation of the respondents.
Occupation Number of Respondents Percentage
Students 34 34%
Business 52 52%
Govt. Services 10 10%
Professionals 4 4%
Total 100 100%
Figure 2 : Occupation of the respondents
INTERPRETATION:

34% of the respondents are Students.

52% of the respondents are Businessmen.
29


10% of the respondents are from Govt. Services.

4% of the respondents are Professionals.
Table: 3
Q. Phone/internet is being used for
Usage No. of Respondents Percentage
Business 54 54%
Official 10 10%
Personal 36 36%
Total 100 100%
Figure 3 : Purpose of the use of phone/internet
INTERPRETATION:

54% of the respondents are using Phone/internet for business purpose.

10% of the respondents are using Phone/internet for official purpose.

36% of the respondents are using Phone/internet for personal purpose.
30

Table: 4
Q. Which of the reliance post paid products are customers aware of?
Products No. of Respondents Percentage
RIM Post Paid 92 92%
FWP 60 60%
Broadband 74 74%
HSDC 47 47%
Total 100 100%
Figure 4 : Awareness of the products
INTERPRETATION:

92% of the respondents are aware of RIM Post Paid.

60% of the respondents are aware of FWP.

74% of the respondents are aware of Broadband.

47% of the respondents are aware of HSDC.
31

Table: 5
Q. How do you come to know about the products?
Medium No. of Respondents Percentage
Television 52 52%
Print 34 34%
Sales Executives 5 5%
Friends and existing users 9 9%
Total 100 100%
Figure 5 : Medium through which customers came to know about the products
INTERPRETATION:

52% of the respondents came to know about the products through television.

34% of the respondents came to know about the products through print.

5% of the respondents came to know about the products through sales executives.

9% of the respondents came to know about the products through friends and
existing users.
32

Table: 6
Q. Which of the following products are you using?
Products No. of Respondents Percentage
RIM Post Paid 13 13%
FWP 41 41%
Broadband 20 20%
HSDC 26 26%
Total 100 100%
Figure 6 : No. of respondents using the products
INTERPRETATION:

13% of the respondents were using RIM Post Paid.

41% of the respondents were using FWP.

20% of the respondents were using Broadband.

26% of the respondents were using HSDC.
Table: 7
33

Q. Are you satisfied with the service provided by the company?
Level No. of Respondents Percentage
Fully Satisfied 38 38%
Partially Satisfied 51 51%
Not Satisfied 11 11%
Total 100 100%
Figure 7 : Satisfaction level of the respondents
INTERPRETATION:

38% of the respondents were fully satisfied with the services.

51% of the respondents were partially satisfied with the services.

11% of the respondents were not satisfied with the services.
Table: 8
34

Q. What are the major reasons for dissatisfaction?