At induction trainees are asked to form groups

2. At induction trainees are asked to form groups according to their job roles, eg. servers, kitchen
hands, cleaners and chefs. How does this activity promote cooperativeness and good working
relationships between individuals?
3. It has come to your attention that trainees are putting too much food on plates and taking too
long to serve meals.
a. Describe the most effective method of communication, to discuss time and resource
controls, whilst encouraging positive relationships?
b. How can trainees show they are actively participating in their team? List at least six (6)
ways.
4. New trainees have been in the restaurant for over two weeks. Some are performing
extremely well and others need more training. How would you encourage them to perform at
their best?
5. Some of the trainees are having problems dealing with difficult customers. What could you do
or say to provide encouragement in a friendly, team-focused way to show you are supporting
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them?
6. At Jules Hospitality, trainees are required to participate in professional development activities.
Provide at least four (4) examples of programs they could be involved in.
7. Jules Hospitality attributes their success to their diversity and inclusion policy which states,
“all individuals must be treated equally”. How does this approach develop better work teams?
8. You sometimes have to deal with problems that arise due to stress, personality or cultural
misunderstandings.
This can lead to potential conflict.
What could you do to resolve a conflict situation?
TASK 3 – Role-play & Observation
Purpose
To assess your performanceof the required skills and knowledge
to communication in the workplace and work effectively with
otherswhile being observed by an assessor.
Role-play
& Observation
The role–play will be performed with a trainer/assessor who will play
the role of a human resources manager. The trainer/assessorwill assess
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Instructions your required skills and knowledge according to the observation
checklist.
Your job role could be one you currently or previously have had. If you
have not been employed, then use your knowledge of the unit’s content
to create a job role of your own.
The role-play will take approximately 15 minutes. You will need to
perform the role-play during your tutorial class or any other appropriate
time that is mutually agreed with you and your trainer/assessor.
Resources required The following materials are required for this role-play &observation
assessment to be undertaken:
 Observation checklist
 Office equipment and resources
 Organisational and legislative documents that relate to your
workplace.
Assessment
conditions
The assessment will be conducted in a safe environment where
evidence gathered demonstrates performance of a range of
routine workplace communication tasks under direct supervision
or with limited individual responsibility
Reasonable
adjustment
If you are unable to undertake the role - play as designed, please speak
to your assessor.