2. At induction trainees are asked to form groups according to their job roles, eg. servers, kitchenhands, cleaners and chefs. How does this activity promote cooperativeness and good working relationships between individuals?3. It has come to your attention that trainees are putting too much food on plates and taking toolong to serve meals. a.Describe the most effective method of communication, to discuss time and resource controls, whilst encouraging positive relationships?b.How can trainees show they are actively participating in their team? List at least six (6) ways. 4. New trainees have been in the restaurant for over two weeks. Some are performingextremely well and others need more training. How would you encourage them to perform attheir best? 5. Some of the trainees are having problems dealing with difficult customers. What could you do or say to provide encouragement in a friendly, team-focused way to show you are supporting ILSC Business College: BSBCMM201 BSBWOR203Assessment Version 6 0817 Page 25 of 29 Click here to enter text. Click here to enter text. 1. Click here to enter text. 2. Click here to enter text. 3. Click here to enter text. 4. Click here to enter text. 5. Click here to enter text. 6. Click here to enter text. Click here to enter text.
them? 6. At Jules Hospitality, trainees are required to participate in professional development activities.Provide at least four (4) examples of programs they could be involved in. 7. Jules Hospitality attributes their success to their diversity and inclusion policy which states, “all individuals must be treated equally”. How does this approach develop better work teams?8. You sometimes have to deal with problems that arise due to stress, personality or cultural misunderstandings. This can lead to potential conflict.What could you do to resolve a conflict situation? TASK 3 – Role-play & Observation Purpose To assess your performanceof the required skills and knowledge to communication in the workplace and work effectively with otherswhile being observed by an assessor. Role-play & Observation The role–play will be performed with a trainer/assessor who will play the role of a human resources manager. The trainer/assessorwill assess ILSC Business College: BSBCMM201 BSBWOR203Assessment Version 6 0817 Page 26 of 29 Click here to enter text. Click here to enter text. Click here to enter text. Click here to enter text.
Instructions your required skills and knowledge according to the observation checklist. Your job role could be one you currently or previously have had. If you have not been employed, then use your knowledge of the unit’s content to create a job role of your own. The role-play will take approximately 15 minutes. You will need to perform the role-play during your tutorial class or any other appropriate time that is mutually agreed with you and your trainer/assessor. Resources required The following materials are required for this role-play &observation assessment to be undertaken: Observation checklist Office equipment and resources Organisational and legislative documents that relate to your workplace. Assessment conditions The assessment will be conducted in a safe environment where evidence gathered demonstrates performance of a range of routine workplace communication tasks under direct supervision or with limited individual responsibility Reasonable adjustment If you are unable to undertake the role - play as designed, please speak to your assessor.
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