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Thanks to join in the course, I recognize that to keep the team performance at a high level, not only team leader but also other members must enrich the ability to manage conflicts, enhance cohesive level and improve communication.Managing conflictsAccording to Thomas (1992), to make sure that team members have a common voice, it is required that they must avoid conflicting with each other in any situations because every individual has his or her own characteristics and personalities. It is undoubted that conflicting among people almost certainly occur in any circumstances (Wall Jr & Callister, 1995). Conflicts at work is one of the key factors that kill the employees’ morale and motivations (De Dreu, 1997). Throughout the teamwork time, we will first calm down, tell everyone to keep silent for a moment and then together discuss the issues and think of ideal solutions whenever we face some troubles or serious arguments among team members. By doing this, we believe that we can control the conflicts and remain positive team morale.Ensuring team cohesionIn order to boost team performance, team cohesion should remain at a high level in any situations. Wolfe and Box (1988) defined that enhancing cohesive level of a team is a dynamic approach which is examinedin the tendency of a group of individuals to build a close relationship among them, help them understand deeply and co-operate with each other so as to achieve a common goal. Hence, there is no doubt that working alone would be less productive than working in a team. To clarify, if our team’s cohesive level is kept at a high level, it indicates that we have together carried out the assignments well and effectively so far and also supported each other in any circumstances. We are required to do a professional research report and we set a goal that all parts of the assignment mustbe done with a high quality of content, clear and strong arguments, supporting ideas and how to express that ideas in a persuasive way. Obviously, we must build a strong team cohesion in order to succeed in ourassignment. During the time we work together, we ensure that each member not only focuses on separate tasks but also takes responsibility for the others’ performance and helps each other to overcome any issues.7
Improving communicationAccording to Dolphin (2005), one of the most vital functions of a successful organization is the issues of communication. We work as a team so interaction among team members is always essential. An appropriate communication can help us ensure that our report is accomplished as a high quality paper. As mentioned previously, there is an awareness that our team must not let the conflicts negatively affect our performance in any situations and we must keep team spirit at a highest level of cohesion as possible. To achieve those successfully, our team should improve communication among team members into a friendlier, more engaging and motivating way to strengthen relationship and better understand each other.
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Daniel Goleman, Professional Leadership Reflection & Development