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You must print this document, organise to have it completed by your assessor, scan andupload this form when you are submitting your task for marking; or take a photo of thiscompleted form and paste in this assessment task. Without this checklist being completedby your assessor your task will not b be marked.TASK 3 - ASSESSOR’S OBSERVATIONSWas the student able to do the following:AchievedDemonstrated effective communication skills such as being able to discussissues, ask questions, give and receive feedbackUsed positive body language such as smiling, nodding, making others feelat easeAligned to the project requirements set out in the Learner Instructionsregarding the scope and details of the reportDemonstrates an ability to:Plan team performance monitoring activities in accordance withorganisation’s customer service standardsUndertake monitoring activities and gather information regardingthe consistency and quality of customer service deliveryAnalyse monitoring data to identify underperformance and/oropportunities to improve the consistency and quality of customerservice deliveryMake decisions based on an analysis of monitoring data to providesupport to individuals and/or teams to improve the consistency andquality of customer service deliveryAssessor’s feedback:Assessor’s signature:Date:BSBMGT516 & BSBCUS501 Assessment ToolVersion dated: 3 July 2019Page 26 of 39
ASSESSMENT TASKSQualificationBSB51918 Diploma of leadership and managementCluster number and name:LMD 3.1 Manage quality customer service and facilitatecontinuous improvementUnits of competency:BSBCUS501 Manage quality customer serviceBSBMGT516 Facilitate Continuous ImprovementStudent’s ID:Assessor’s name:ASSESSMENT TASK 4: PRACTICAL ACTIVITIESAssessment type:Practical activities and role-plays about Continuous Improvement Framework to ImproveCustomer ServiceAssessment task description:This is the 4thassessment task student has to successfully complete to be deemedcompetent in the 2 units of competencyThe comprises written activities and practical activitiesStudent must answer all points and submit them to the trainer and assessor on specifieddue dateTrainer/Assessor is required to provide the feedback within two weeks and notifystudents when results are available.Applicable conditions:All knowledge tests are untimed and are conducted as open book tests (this meansstudent can refer to textbooks during the test).Student must read and respond to all points in this taskStudent use computers to answer any questions or project pointsStudent must complete the task independently.No marks or grades are allocated for this assessment task. The outcome of the task willbe Satisfactory or Not Satisfactory.

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Term
Winter
Professor
NoProfessor
Tags
Customer relationship management, bounce fitness

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