Encourage clients activity 3a plan service delivery

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Encourage clients
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Activity 3A
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Plan service delivery 3.2 Follow process requirements of service planning tools
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Where you choose to use planning tools and templates, you will need to ensure that you can use it competently. You should familiarise yourself with the process, how it works, what the intended outcomes are, etc. For the process to be effective, you should follow the guidelines and instructions that are stipulated, though you do have the freedom to adapt it to your client’s needs, where applicable. Apply templates
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Activity 3B
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Plan service delivery 3.3 Identify and confirm key aspects of individualised service delivery by working collaboratively with the person and other stakeholders to establish goals
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Plan service delivery 3.4 Consider interrelated needs of the person and plan an integrated approach to service delivery
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Specific Measurable Attainable Realistic Timely You should consider the smart acronym when setting goals:
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Developing the required skills so that they are able to return home Increasing strength for increased mobility and independence Developing skills for participation in a social activity Building friendships and networks within the community The person may be committed to:
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The agreed responsibilities of different service providers Essential information about members of the support network Means of communicating the changing needs of the person Actions that are being taken by different service providers to achieve personal goals. The plan should highlight:
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Activity 3C
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Plan service delivery 3.5 Conduct risk assessment specific to the person’s circumstances, discuss with person and work collaboratively to minimise risk
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Examples of environmental risk may be: o Home environment, including: o Safety of access issues o Infection o Uncontained animals o Environmental hazards You will need to assess how individual clients may be at risk from these elements. Environmental hazards
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Risks associated with specific clients may be to do with: Impaired judgement and problem solving abilities Impaired cognitive functioning Weight Skin integrity Infection Evidence of self-neglect Behaviours of concern Client’s capabilities. Client-based risks
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Activity 3D
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Plan service delivery 3.6 Manage any conflict or differences with regard for the person’s perspective
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Conflicts and disagreements may happen for a variety of reasons in the health care setting There should be an intervention whenever disagreements or conflicts happen This may involve a discussion about any actions that should be taken Your organisation should have a code of conduct which is distributed to all staff members and highlights the appropriate means of response in different situations.
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