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Question 152 out of 2 pointsTo deliver quality service effectively, a service provider must ________.Response Feedback:Good workQuestion 162 out of 2 pointsIn a board meeting, the chairman says "John is the pineapple of hard work". He obviously meant the word pinnacle and not pineapple. This is anexample of ________.Response Feedback:Good workQuestion 172 out of 2 points_____ is the foundation of effective customer service.
Response Feedback:Good workQuestion 182 out of 2 pointsWhich of the following statements is true about nonverbal messages?Response Feedback:Good workQuestion 190 out of 2 pointsYour appearance and grooming are an important part of your ________ when dealing with customers.Response Feedback:That's not correctQuestion 202 out of 2 pointsWhich of the following is an element of the interpersonal communication model?