Comm 292 Chapter 7 Notes

In leisure than working overtime is likely to be

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in leisure than working overtime is likely to be influenced by this stereotype when interviewing young job applicants). 3. Defensiveness (when individuals interpret another’s message as threatening, they often respond in ways that hinder effective communication). 4. Information Overload – the state of having more information than one can process (so the individuals tend to select out, ignore, forget information the result is lost information and less effective communication). 5. Language 6. Communicating Under Stress (speak clearly; be aware of your tone, facial expression and body language; think carefully about how you state things when you are under stress). Direction of Communication: a. Downward – communication that flows from one level of a group to a lower level, i.e. from managers to employees (offer explanations of why a decision was made can increase employee commitment and support of decision). b. Upward – communication that flows from a lower level to a higher level in the organization, i.e. from employees to managers. c. Lateral – communication occurs among members/managers at the same level. Communication Networks – channels by which information flows.
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a. Formal networks: ask-related communications that follow the authority chain. a.
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