There are many different kinds of customer external

Info icon This preview shows pages 4–8. Sign up to view the full content.

View Full Document Right Arrow Icon
customer. There are many different kinds of  customer: external users of the service offered internal customers within your organisation  other internal customers within the industry
Image of page 4

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Copyright 2007 – Biz/ed The culture of the organisation Effective travel and tourism  organisations will have a strong service  culture in all that they do.  They should empower their employees  to solve customers’ problems.
Image of page 5
Copyright 2007 – Biz/ed What it means for staff A successful organisational culture is  likely to involve managers:  giving support to staff who give attention  to customers’ needs rewarding staff who do this well
Image of page 6

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Copyright 2007 – Biz/ed Why is customer service important in  travel and tourism? Tourism is highly susceptible to service  failure because of the very large number of  service providers in the industry Travel and tourism is a very people-
Image of page 7
Image of page 8
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern