Many business travelers need pagers while they are at meetings in town How can

Many business travelers need pagers while they are at

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30. “Many business travelers need pagers while they are at meetings in town. How can I meet that need?” a. Purchase pagers and make them available for rent at check-inb. Collaborate with a local telecommunications company to get commissions off referrals made to themc. Place pagers in every guestroom as a value-added room featured. Place pagers in every guestroom occupied by meeting planners 31. “In the last hotel I worked at, we lost a lot of revenue because people would use telephones in vacant rooms. How can I protect the hotel from those losses?” 32. “Another complaint business travelers often make is that they get charged for callseven when no one answers the phone. How can I prevent those charges?” 33. “Many business travelers hold long-distance meetings while they are on the road. They often need to have several people on the same call. What feature could be included on guestroom phones to allow this?” 34. Stella is training three new PBX operators on telephone skills. Which of the following advice should she most likely not make?
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a. Avoid expressions such as “uh-huh” and “yeah.”b. Speak loudly so that the caller can hear you clearly.c. Use a low voice pitch. d. Sit or stand up straight. 35. Which of the following steps should be taken when a fax is received at the hotel? 36. Which of the following is not considered a telephone service that hotels provide toguests? 37. What type of message should front desk agents time stamp upon receipt? 38. Which of the following information is usually not recorded on a telephone message form? a. date b. caller’s time zonec. guest’s length of stay d. caller’s telephone number 39. What information should be recorded in the fax log? 40. What is currently the most common way that hotels provide e-mail capability to guests?
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  • Summer '17
  • Prf. Wu

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