Scenario the next step is to implement an ongoing

Scenario: The next step is to implement an ongoing consultation process within your store and other
relevant stakeholders (including the General Manager). To do this you have decided to develop an
internal communication platform using the new INTRANET Collaboration System that you have
created for every employee. For this task you will need to open one account in one of the online
communication platforms Bitrix24 (or any other you may wish to choose) to send a notice/message to
“All team Members” (use another learner’s account where you send the message) mentioning that
this INTRANET communication platform will be used for all consultations of operational plan. Once
completed, please provide a screenshot of your notice/message in the space box below.
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IMPLEMENT CONSULTATION PROCESS
Paste Screenshot of your first communication of this technology implementation.
1.3: Develop Key Performance Indicators to measure organisational (specifically store)
performance
In this section and based on your workplace, you are now required to develop the key performance
indicators (KPI) for staff members of your store as well as for the overall store. There are two tables
below: one for the overall store and the other for staff members.
KEY PERFORMANCE INDICATORS FOR ORGANISATIONAL PERFORMANCE
Team Performance (include all 11 roles of the store, refer to organisation context)
Position/ Role Details of Key Performance
Indicators
Acceptable standard Targeted date/
timeframes
Checkout
team
Service speed To serve an average of
15 customers per hour
By next
quarter
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Store Performance (Develop KPI or Key Result Areas for measuring the store performance)
Store
Performance
Area
Performance Objectives KPI/ KRA (Targets to
achieve)
Time Frame
Financial
Performance
Customer
Service
Performance
(behaviour,
courtesy)
Internal
Efficiency and
Effectiveness
(Speed and
time)
Systems,
Methods &
Process
Performance
Waste
minimisation
&
sustainability
performance
Innovation
and
Continuous
Development
1.4: Develop and implement contingency plans for the operational plan
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Scenario: As you have now completed the key performance indicators for your operational plan, your
next step in the operational plan will be to develop and implement contingency (backup) plans for your
store's operational plan. To do this you will now prepare contingency or backup plans for the areas
that you have already worked on.
CONTINGENCY PLAN
Operational Plan Area Contingency / Backup Plan
Resource Requirements
Staff performance
Seasonal Recruitment
Store sales performance
(quarterly sales)
Daily Operations
Customer Service
Inventory and Logistics
Stock take Sale
Emergency & Work
health and Safety
Waste minimisation and
sustainability
Summary of your contingency plan (within 200 words):
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