Scenario: The next step is to implement an ongoing consultation process within your store and other relevant stakeholders (including the General Manager). To do this you have decided to develop an internal communication platform using the new INTRANET Collaboration System that you have created for every employee. For this task you will need to open one account in one of the online communication platforms Bitrix24 (or any other you may wish to choose) to send a notice/message to “All team Members” (use another learner’s account where you send the message) mentioning that this INTRANET communication platform will be used for all consultations of operational plan. Once completed, please provide a screenshot of your notice/message in the space box below. Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 19
T-1.8.1_v3 IMPLEMENT CONSULTATION PROCESS Paste Screenshot of your first communication of this technology implementation. 1.3: Develop Key Performance Indicators to measure organisational (specifically store) performance In this section and based on your workplace, you are now required to develop the key performance indicators (KPI) for staff members of your store as well as for the overall store. There are two tables below: one for the overall store and the other for staff members. KEY PERFORMANCE INDICATORS FOR ORGANISATIONAL PERFORMANCE Team Performance (include all 11 roles of the store, refer to organisation context) Position/ Role Details of Key Performance Indicators Acceptable standard Targeted date/ timeframes Checkout team Service speed To serve an average of 15 customers per hour By next quarter Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 20
T-1.8.1_v3 Store Performance (Develop KPI or Key Result Areas for measuring the store performance) Store Performance Area Performance Objectives KPI/ KRA (Targets to achieve) Time Frame Financial Performance Customer Service Performance (behaviour, courtesy) Internal Efficiency and Effectiveness (Speed and time) Systems, Methods & Process Performance Waste minimisation & sustainability performance Innovation and Continuous Development 1.4: Develop and implement contingency plans for the operational plan Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 21
T-1.8.1_v3 Scenario: As you have now completed the key performance indicators for your operational plan, your next step in the operational plan will be to develop and implement contingency (backup) plans for your store's operational plan. To do this you will now prepare contingency or backup plans for the areas that you have already worked on. CONTINGENCY PLAN Operational Plan Area Contingency / Backup Plan Resource Requirements Staff performance Seasonal Recruitment Store sales performance (quarterly sales) Daily Operations Customer Service Inventory and Logistics Stock take Sale Emergency & Work health and Safety Waste minimisation and sustainability Summary of your contingency plan (within 200 words): Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 22
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