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Distance-based learners:●Complete the assessment as per instructions, except that the meeting with the CEO (the assessor) will be conducted via phone/Skype or another live telephone/video medium.BSBMGT616 Comprehensive Assessment Version: v19.0Page 21 of 33Developed by: AcbiApproved by: DoSIssued: May 2019Review: May 2020
Task 4: Reviewing implementationPerformance objectiveIn this assessment, you are required to review the business case study’s implementation of a strategic plan within an organisation, and develop a report evaluating the implementation.Assessment descriptionAs part of your review, you need to develop a report describing the business case’s implementation as measured by the achievement of KPIs, milestones and overall effectiveness. You also need to identify and describe any refinements or improvements that can be made to the implementation process.BSBMGT616 Comprehensive Assessment Version: v19.0Page 22 of 33Developed by: AcbiApproved by: DoSIssued: May 2019Review: May 2020
Case studyObjective 1– To sell and service MacVille espresso coffee machines in every state of Australia in the next five years. All states have a MacVille machine, apart from the Northern Territory where it took some time to get an agent, and an experienced espresso machine repairer has not yet been found to take on the job due to the attractiveness of mining industry pay rates.Strategy (a)– Sign, action and establish the strategic alliance agreement with Java Estate. KPI (plan) – 200 machines installed p.a. KPI (actual) – Agreement signed within the time limit and actioned, but only 180 machinesinstalled in the past 12 months. There was a slower uptake in Northern Territory and North Queensland, due to the tourist slump with the strong Australian dollar.Strategy (b)– Establish a MacVille Melbourne warehouse. KPI (plan) – MacVille opens in Melbourne within two years after Sydney opens for business. KPI (actual) – Melbourne warehouse is still not open. It is currently being run on the more expensive agency model. Strategy (c)– Set up agents in other states and outsource maintenance contracts. KPI (plan) – Agent agreements and outsource maintenance contracts for South Australia, Western Australia, Northern Territory, Tasmania, ACT. KPI (actual) – Still no service contractor for Northern Territory. All others met the deadline,although agents in Western Australia, Tasmania and Northern Territory were very expensive.Objective 2– To increase profit margins by 5% from our 2010 benchmark in the next five years. After two years, profit margins have improved by 2%. Some agent contracts and outsourcing contracts are very expensive.Strategy (d)– Instigate bulk buying negotiations to reduce supplier price. KPI (Plan) – 100% of purchase by the container load. KPI (Actual) – 100%. Volumes have increased to the point that all orders fill a container. KPIachieved in quicker time due to the initial increase in demand.