a detailed description can be found in the literature on each of these technology bundles. TABLE B-19. Classifications of technologies, tools and systems supporting knowledge management author(s) categories
7. Systems 369 ICT platforms. Corporate Intranet infrastructures or Groupware platforms such as Lotus Notes can be designed “with knowledge management in mind” 567 . Specialized KM tools. Some KM tools have roots in the AI field and perform spe- cific functions necessary for KM. Other KM tools are necessary to integrate several of these functions or several of the more traditional ICT 568 . KMS in a narrower sense. These comprehensive, integrated KMS solutions are also called KM suites and integrate a large set of technologies for knowledge shar- ing under a common platform. In the following, the focus will be on ICT bundle solutions or platforms and therefore KMS in a narrower sense as a detailed description of each of the other bundles could fill bookshelves of literature. 7.6.2 Classes In addition to the theory-driven classifications in the literature (see Table B-19), the theory-driven approaches can be based e.g., on the dimensions x contents of the systems with respect to the types of knowledge focused, x roles of the users, e.g., participants, knowledge broker, knowledge manager, members of the organization vs. externals, x organizational level , individual, collective, e.g., group, team, community, entire organization as well as x the technologies used. The market-driven classifications vary basically with respect to how narrow or wide the focus on KM-related technology is. In the following, a market-driven classification with a narrow focus on special- ized tools for KM, or KMS, is presented which is based on bundles of functions of KMS 569 . The classification of KMS results from a detailed market survey of KM tools and systems conducted by the author (Maier/Klosa 1999c). Then a pragmatic theory-driven classification will be presented which will be used in part D to sup- port different KM scenarios. The KMS or KM suites are operated on the basis of an (organization-wide) information and communication infrastructure, in most cases an Intranet platform or Lotus Notes environment, on which information sharing between (virtual) teams, both within the organization and across organizational boundaries with allies, suppliers and customers is possible. The basic functionality of such an ICT platform designed “with knowledge management in mind” would comprise an integrated set of the following bundles of functions: 567. See section 4.3 - “Knowledge management systems” on page 82. 568. For a brief description of some examples of this category see section 4.3 - “Knowledge management systems” on page 82, a detailed description can be found in the AI litera- ture. 569. See also section 7.3.3 - “Integrating architectures for KMS” on page 311.
370 B. Concepts and Theories x communication : as well as coordination and cooperation, e.g., email, workflow management, newsgroups or listserver, x document management : handling of documents throughout their life cycle, x access : to various data sources, e.g., relational data bases, document bases, file
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