Worked across multiple LOBs directly with product owners and functional teams

Worked across multiple lobs directly with product

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Worked across multiple LOBs directly with product owners and functional teams in understanding automation needs and help them effectively resolving their pain areas as part of Robotic Process Automation project using UiPathAccountable to manage application operations team (Size of 100+ resources) with diverse technologies (MSBI, Tableau, Qlikview, Microstrategy, Hadoop etc.), fixing any reliability issues, tracking service metrics using Jiraand Remedytool, Maintained Kanban board, managing budgets and helping lead the professionals responsible for getting services delivered to clientsReport delivery status to customer in various forums, leveraging MBR, QBR, Achieved 100 % CSIMonday, August 12, 2019Place: Hyderabad, India
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Initiated cost containment processes and value addition to customer, provided hands-on trainingand motivated personnel in building strong teams, and lead staff toward maximum potential which increased productivity by 17% and reduced staffing budget by 9%Analyzed metrics for service requests and incidents to identify problem trends and other KPI’s to maintain 100% of service level agreement (SLA) compliancePerformed resource allocations and workload assignments according to delivery requirements for various opportunitiesCoordinated with senior management executives on Opportunity projection for the FY based on roadmap and visibilityRole: Portfolio ManagerResponsible to manage customer investments of ~$4.5 - 5 M Q-o-Qin Analytics portfolio Managed about 17+ projects investments in platforms, HR, Managed servicesCordially coordinated with Solution area heads from customer organization to align commercial consumption and reconcile periodically
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