Further implementation of the VBP Failure in communication has been identified

Further implementation of the vbp failure in

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Further implementation of the VBP: Failure in communication has been identified as threats to patient safety. These failures also account for over 60% of root causes of sentinel events reported to the Joint Commission on Accreditation of Healthcare Organizations [Aro05]. Having a standardized interdepartmental and inter-disciplinary protocol in place for patient hand-off will help eliminate missed information that could potentially cause harm B4. Key Points: Some key points to understand include: The current structure of communication and what changes are necessary to achieve the goal Benefits of a standardized reporting protocol Collaboration and open communication between mutli-disciplinary teams and departments Allowing patients to be an active participant in their care Impact of HCAHPS for financial reimbursement and financial stability of the organization B4A. Marketing Techniques for those key Points B6. Coordinating Informational Events B6. Coordinating Educational Events Internal email to all employees Departmental meetings Newsletters Intranet blogs For the initial event: Survey staff to see who is interested in assisting in the creation of the new protocol committee Create an information event for those interested in working For the initial event after policy development: PowerPoint slide shows presented in all departmental meetings Handouts of the protocol with explanation of the process.
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HEALTHCARE BUSINESS AND FINANCIAL MANAGEMENT 4 on the protocol At 2 years 75 percent of the hospital will be using the protocol Provide quarterly informational events to share the statistics and HCAHPS results. Based upon results I would utilize the most successful staff as change leaders to train and share their tips with other staff Year three, 100% of departments will follow the protocol. At this point I would be sharing HCAHPS scores and patient satisfaction survey scores with each department director as well as financial and reimbursement data. Demonstration of the protocol and then repeat demonstration by staff members. Documentation of training Year 2 educational training would include: Educational sessions quarterly in each department with presentation of data. Recognition awards for departments achieving the highest patient satisfactions scores in the area of communication. Year three educational training would include: Yearly presentation on handoff procedures. Additional events around any changes and updates to the protocol. Ongoing education to all new staff in onboarding Updated trainings as needed in specific departments and hospital wide B3. Quality outcomes in patient care and reimbursement Quality Outcomes Maximize Reimbursement Improve communication for better patient outcomes Allows patient participation and empowerment Increases collaboration of care amongst Decreased readmission rates Improved patient satisfaction in HCAHPS scores Improved trust in community which will increase census
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