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Further implementation of the VBP:Failure in communication has been identified as threats to patient safety.These failures also account for over 60% of root causes of sentinel events reported to the Joint Commission on Accreditation of Healthcare Organizations [Aro05].Having a standardized interdepartmental and inter-disciplinary protocol in place for patient hand-off will help eliminate missed information that could potentially cause harmB4. Key Points: Some key points to understand include:The current structure of communication and what changes are necessary to achieve the goalBenefits of a standardized reporting protocolCollaboration and open communication between mutli-disciplinary teams and departmentsAllowing patients to be an active participant in their careImpact of HCAHPS for financial reimbursement and financial stability of the organizationB4A. Marketing Techniques for those key PointsB6. Coordinating Informational EventsB6. Coordinating EducationalEventsInternal email to all employeesDepartmental meetingsNewslettersIntranet blogsFor the initial event:Survey staff to see whois interested in assisting in the creation of the new protocol committeeCreate an information event for those interested in working For the initial event after policy development:PowerPoint slide shows presented in all departmental meetingsHandouts of the protocol with explanation of the process.
HEALTHCARE BUSINESS AND FINANCIAL MANAGEMENT 4on the protocolAt 2 years 75 percent of the hospital will be using the protocolProvide quarterly informational events toshare the statistics and HCAHPS results.Based upon results I would utilize the most successful staff as change leaders to train and share their tips with other staffYear three, 100% of departments will follow the protocol.At this point I would be sharing HCAHPS scores and patient satisfaction survey scores with each department director as well as financial and reimbursement data.Demonstration of the protocol and then repeat demonstration by staff members.Documentation of trainingYear 2 educational training would include:Educational sessions quarterly in each department with presentation of data.Recognition awards for departments achieving the highest patient satisfactions scores in the area of communication.Year three educational trainingwould include:Yearly presentation on handoff procedures.Additional events around any changes and updates to the protocol.Ongoing education to all new staff in onboarding Updated trainings as needed in specific departments and hospital wideB3. Quality outcomes in patient care and reimbursementQuality OutcomesMaximize ReimbursementImprove communication for better patient outcomesAllows patient participation and empowermentIncreases collaboration of care amongstDecreased readmission ratesImproved patient satisfaction in HCAHPS scoresImproved trust in community which will increase census