Describe the performance monitoring systems and

1. Describe the performance monitoring systems and processes used in your
organisation or one you are familiar with.
2. Describe the methods that can be used for problem solving.
3. Explain how organisational policies and procedures relate to the operational plan.
Version 1.1 Page 5 of 16 October 2016
Document # - RTO # 31698 CRICOS # 03000J

Version 1.1 Page 6 of 16 October 2016
Document # - RTO # 31698 CRICOS # 03000J

BSBMGT403 Implement Continuous improvement
1.0 Executive Summary
This report aims to determine how the organization process and policy affects on operational plan and
how the office assistant works and follow the process and policy.
A policy is a process or guideline for the execution of a policy, a procedure is a "core" part of a policy,
and outlines the tasks that must be performed to implement the policy.
For example, when an organization implements a new project, the basics of the operational plan
include policies and procedures.
It is the policies and procedures to fine-tune who will do what and when.
1.1 Mission
The office assistant’s mission is providing a comprehensive range of office products and
services to the customers.
Organization needs exist to attract and maintain customers. When they adhere to this maxim,
everything else will fall into place. So the services will exceed the expectations of the
customers
1.2 Business Plan Objectives
The organization needs to have the strategic objective to grow the service component of the
business in the next year.