Calm waters- Large ship crossing a calm sea. The ship’s captain and crew know exactly where they’re going because they’ve made the trip many times before. Change appears as occasional storm, a brief distraction in an otherwise calm and predictable trip. White water rapids- Small raft navigating a raging river with uninterrupted turbulence. Aboard the raft are half a dozen people who have never worked together before and completely unfamiliar with the river. Three step change process- Unfreezing, changing/moving, refreezing Resistance to change- Uncertainty, habit, concern of personal loss, belief change is not in organizations best interests. Reducing resistance to change- Education and communication, participation, facilitation and support, negotiation, coercion, manipulation and co-optation Stress: task demands, role demands, interpersonal demands, organizational structure, organizational leadership, family and personal issues, personality type CHAPTER 9
Organizational behavior- The study of the actions of people at work. Goals are to explain, predict, and influence behavior. Employee productivity- Performance measure of both work efficiency and effectiveness. Absenteeism- The failure to show up for work. Turnover- The voluntary and involuntary permanent withdrawal from an organization. Organizational citizenship behavior- Behavior that is not part of an employer’s formal requirements. Job satisfaction- Refers to an employee’s general attitude toward their job. Workplace misbehavior- Intentional employee behavior that is harmful to the organization. 3 components of attitude- Cognitive- made up of beliefs, opinions, knowledge held by a person Affective- emotional or feeling part of an attitude Behavioral- Intention to behave in a certain way toward someone or something.
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- Winter '13
- Personality Psychology, Big Five personality traits, Organizational studies and human resource management