Hearing Physiological Involuntary process of perceiving sound Listening

Hearing physiological involuntary process of

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Hearing: Physiological, Involuntary process of perceiving sound Listening: Multidimensional process of recognizing, understanding, accurately interpreting, and responding effectively to the messages you hear Listening Process Three Specific Components Affective component refers to your attitude toward listening to a person or message Affect: Emotional component Cognitive component requires Selecting Attending Understanding Behavioral component requires Remembering Responding
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Active listening Requires active participation in making choices about selecting, attending, etc Passive listening Failing to make active choices about selecting, attending, and so on Listening fidelity Matching the listener’s thoughts with those of the message producer Involves active listening Do you understand? Are you faithful to the listening? Listening Goals Relational Listening Understand & Appreciate how another person feels Analytical Listening Receiving & organizing all info before making a judgment Task-oriented Listening Focusing on task at hand Critical Listening Evaluate info & finding any inconsistencies or errors Competent Listener requires all of these. Effective listening Helps your career Save time and money Creates opportunity Strengthens relationships Listening Challenges Barriers Factors that interfere with our ability to hear, comprehend and respond to info correctly Environmental Factor Loud noises, unpleasant temp, visual distractions, large groups Biological Factors Physical or medical issues related to age of physical condition Multitasking Limiting focus as attention is shifted between various tasks Motivational factors Boredom, overexcitement, listening to dull speaker Negative attitude about listening Believing that talking is more powerful than listening Overconfidence and laziness Listening apprehension Unethical Listening
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Defensive Listening Arguing with speaker, Challenging Biased Listening Using a point for your gain Insensitive Listening Does not account every piece of messages. Tone, context, entirety of words Self-absorbed Listening Hearing only info useful for achieving your own goals Monopolistic listening Monopoly of the situation, control the interaction Attacking an Ambushing Pseudolistening Pretending to listen by nodding or saying “Uh-Huh” Listening Contexts Relational & Situational Contexts Cultural Context Technological Context
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