The important of Information Technology Information technology is important to

The important of information technology information

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The important of Information Technology Information technology is important to business because it useful in business and automatically it give great insight to anyone learning about business. IT helps in gain competitive advantage through many systems such as internal system and protection of consumer information policy (PCIP). Internal system that used by Celcom is IT help desk which is defined as an information and assistance resource that troubleshoots problems with computers or similar products. In other word a help desk may consist of group of experts using software to help track the status of problems and other special software to help analyze problems. Besides, protection of consumer information policy also shows that IT is important which Celcom used this type of system to protecting customer policy. This PCIP effectively represents the privacy policy mentioned in the Agreement between the customer and Celcom. For the instances, human resources department responsible in key-in information details about their customer. This information only selected staff can log in which is through User Id and password. It shows that Celcom is protecting consumer information policy. The system also used by staff to save their information detail as well. Human resources department also can manage staff requirement through online. Therefore, IT is everywhere in business that help to gain competitive advantage. 2.4 IMPACT OF IT AND WHAT IT CAN DO FOR THE BUSINESS OF CELCOM Celcom use IT in their business. Offering their customers more than 10 solutions, Celcom PowerTools™ significantly increases the efficiency of their customers business with a few simple clicks. The improved business solutions and voice plan meets the vigorous demands of today's workforce.
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The integrated services stresses on being mobile to stay ahead of competition, to get to the prospect first, to gain tactical advantage as well as to initiate smooth service delivery. In order to increase their sales and productivity, Celcom understand the need of their customers. Identifying the need to be in touch constantly, it is about letting their client’s workforce take the office wherever they go. The main solutions offered to Celcom’s customers are Email Connectivity, Workforce Mobility, and Data Accessibility. Each of this main cluster comprises of a suite of powerful solutions for various types of industries and vigorous demands. Email connectivity gives Celcom Email & Beyond, a universal system utilizing Microsoft and other platforms for instant and effective push and pull email – Celcom most important business productivity tools. These solutions also allow Celcom to manage and enforce security protocols effectively and wirelessly. Workforce Mobility from Celcom PowerTools™ consists of a comprehensive suite of solutions from Sales Force Automation & Field Service Automation to Enhanced Enterprise Messaging & Mobile Financial Services Machine-to-Machine is divide by two which is fleet management and SCADA / telemetry. M2M - Fleet Management is the perfect solution to ensure timely delivery of Celcom products to its destination. The behavior of drivers and their vehicles can be
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  • Fall '15
  • celcom axiata berhad

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