This is a perfect opportunity to assist them to

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This is a perfect opportunity to assist them to overcome the difficulties faced. Rob, your manager, wants you prepare a simple document which will assist the two employees with understanding. He also asked you to email him (using SBTA email address) and let know how the caching went and if more coaching is needed. He wants to know: Was the coaching successful When was the coaching conducted Is there any additional coaching needed? Did the staff members like the coaching and do they need any more coaching. (ii) Use the space below to copy and paste the following: ( MEDIUM ) Documents prepared for coaching to assist the two employees with understanding of new processes. Students are to insert or advise where they put the coaching materials for assessor’s review Copy of the email about the outcome of the coaching. Students are to copy and paste the email for the manager in this space. Note: For the purpose of this activity, your colleagues will act as your team members and your assessor will act as your manager who will observe you. You are to discuss the standards, policies and procedures and coach your team member o them s. The coaching session must be for a minimum of 10 minutes. BSBMGT516 & BSBCUS501 Assessment Tool Version dated: 3 July 2019 Page 62 of 65
ASSESSMENT TASKS Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: Assessor’s name: You must print this document, organise to have it completed by your assessor, scan and upload this form when you are submitting your task for marking; or take a photo of this completed form and paste in this assessment task. Without this checklist being completed by your assessor your task will not b be marked. TASK 4 - ROLE-PLAYS ASSESSOR’S OBSERVATIONS Was the student able to do the following: Satisfactory Provide clear and accurate information about the new processes and the implementation timeline Yes No Generate buy-in and commitment to the framework Yes No Promote the benefits that continuous improvement and innovation will bring to the organisation Yes No Inform staff of how to obtain more information. Yes No Seek ideas from the staff as to how the processes could be improved Yes No Used effective communication skills such as listening, giving and receiving feedback and asking questions Yes No Used positive body language such as smiling, nodding, positive hand gesture to make the team feel at ease and comfortable Yes No Used effective communication skills such as listening, giving and receiving feedback and asking questions Yes No Used positive body language such as smiling, nodding, positive hand gesture to make the team feel at ease and comfortable Yes No Encouraged questions and feedback.

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