Purpose of this stage is to finish making the

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-Purpose of this stage is to finish making the beverage and hand it off to the customerThe procedure of defining the order of events in the beverage orderplacement to the handing off the beverage to the customer will helpemployees understand the flow. If no procedure is put in place andenforced, the process may be affected, which can result in customer dissatisfaction. Analyzing/Measuring the ProcessIn order to determine the process’ performance, different ways to measure the effectiveness. The metrics should be measurable to provide quality data as well as have a baseline for successful processes. A Key Performance Indicator (KPI) is defined as “a measurable value that demonstrates how effectively a company is achieving key business objectives” (Taylor, 2018). While customer satisfaction is difficult to measure, the number of incorrectly made beverage orders can be determined. A beverage that is returned, because it is made incorrectly will directly impact a customer’s satisfaction as well as create added cost of using morematerials and ingredients. The KPI of this metric is less than 2%. Out of 100 beverages being made, no more than two beverages should have to be remade. Another performance metric is the 3
Assessment 1delivery time from the time a customer places their order to the time they received their beverage. The known process standard deviation for wait time is 0.5903 minutes. Process Capability/AnalysisProcess capability determines whether the process is able to meet required specifications for the service. For Wild Dog Company, the turnaround time for taking a beverage order to serving it to the customer should be 2.5 minutes and a tolerance of +/- .59 seconds. The tolerance gives an upper specification of 3.49 seconds and a lower specification of 1.51 seconds.Using the given data for beverage serve times, the standard deviation for beverage preparation time 1-50 is 0.590348.

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