d. Milestone achievement and performance against targets 30 January 2018 All team Managers Materials Set up KPIs Set up monitoring and measurement system like meeting notes, financial reports, or by surveys, interviews etc.
e. Dates for monitoring activities 01 April 2018 Tracks the operational work quarterly Operations General Manager f. Resources for monitoring Resources tracker Monthly inventory Operations General Manager g. Progress reporting at the end of each quarter to the Operations General Manager 01 April 2018 All team Managers Regular meeting with the team about performance report/feedback h. Regular performance management of online staff and lodgement of records with the HR Manager Regular appraisal 01 April 2018Operations General Manager & HR Manager
Name/position: Lee Waters Manager: Riz Mehra- CFO Review period: Quarterly Reference from operational plan Training staff members Key result area Quality of online sales and service Indicator of success/ performance Error mistake need to be 1% rather than 10% at the currently By when Status report 4-8 weeks At the end of each quarter Decrease the time completion from Speed of service (online)20 minutes to be under 10 minutes2-3 months Customer satisfaction
You've reached the end of your free preview.
Want to read all 7 pages?
- One '19
- Management, HR manager, Operational General Manager, General Manager & HR Manager