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12.Rafael is taking an online communication class this semester. Today he is frustrated because the server is down and he can't complete the quiz on listening that is due by 5 P.M. Which barrier to effective listening does this situation illustrate? A. rapid thoughtB. fear of appearing ignorantC. message overloadD. environmental barrier13.All of the following can help reduce environmental distractions EXCEPT 14.Robert was listening to the instructions provided by his boss. However, it was difficult to hear each step because Caitlin and Josh were engaged in a discussion close by. Which barrier to effective listening is hindering Robert's ability to listen to his boss? 15.Samar has been having difficulty hearing what people are saying at the opposite end of the table, so he's decided to begin wearing a hearing aid to assist him during sales meetings. Which of the barriers to effective listening is reflected in Samar's need for a hearing aid? 16.Having mental "spare time" while listening is the result of A. attention deficit hyperactivity disorder (ADHD).B. speech rates of 125 words per minute and thought rates of 500 words per minute.C. our inability to process information as quickly as a speaker can talk.D. the hectic pace of the business place today.
17.The fact that a receiver can process information faster than a sender can speak affects which of the following barriers to effective listening? 18.Katie is a supervisor for a calling center. She is experiencing a number of problems with her subordinates. They often bungle the instruction she provides, which results in additional work for her. After researching this problem, Katie determined that the reason her instructions were being misinterpreted is that she is giving instructions while the phones are ringing and the employees are filling out their time sheets. Which barrier to effective listening is the cause of Katie's problem?