To open new company offices based on the

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to open new company offices based on the concentration of customer locations in real time. The current stage of IoT is still in its infancy. There are a lot of changes that are happening with IoT and how to store, access and analyze the data these devices provide. Companies that have started to incorporate IoT into their CRM models have an edge over their competitors regardless. They are able to monitor what the market has available to customers, how they are purchasing, when and even where. Customizing personal sales promotions through automatic emails, social media and text messaging is just some of the benefits these companies are taking advantage of. IoT will not be going away anytime soon. The sooner a company adopts IoT into its business model the more likely they will be to succeed in the future.
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IoT and the Future of CRM 5 References Baran, R. J. (2017). Customer Relationship Management 2nd Edition. New York: Routledge. financesonline. (2017, Febuary 8). Top 5 Reasons Why CRM and the Internet-of-Things Will Influence Customer Engagement . Retrieved from financesonline.com: - reasons-why-crm-and-the-internet-of-things-will-influence-customer-engagement/ Palermo, F. (2015, May 8). A New Frontier for CRM: The Internet of Things . Retrieved from CMS Wire: - 029120.php Wilson, A. (2017, Feburary 28). Internet of Things and the Future of CRM . Retrieved from RolusTech:
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  • Fall '17
  • Luke Williams
  • Customer relationship management

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