For me personally I like them much better you can search for the items you want

For me personally i like them much better you can

This preview shows page 21 - 28 out of 28 pages.

For me personally I like them much better you can search for the items you want and if you want to get advice on what to order then some offer at the bottom of your shopping cart a list of items that were also ordered by people who ordered what you did.
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Is it easy to find information about products? As long as your product is a common product it is easy to find info.
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What kind of mechanism does the site use to make recommendations and guide the user in making a purchase? This site provides info on what other people have also bought that bought what is in your cart.
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Is any kind of personalization used at the interface to make the user feel welcome or special? Yes there is if you have an account the site calls you by name.
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Would the site be improved by having an agent? Explain your reasons either way. I don't think so. Personally I think that the agents are a good thing the just get in the way and some take too long and are very irritating. I prefer to search for my items or ask questions over email.
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(c) Finally, discuss which site you would trust most and give your reasons for this.
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I trust a site like Amazon way more than a site with an agent. I can see that the items that Amazon recommends to me are every close in nature to the stuff that I do buy. They also state that they get the information from an accumulation of data from people that buy the same items. I also am more likely to trust a site that is as big as Amazon because they don't live and die by making twenty more dollars off of each order.
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Thanks You
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