asked questions that she couldn't answer. According to the contingency model, Jane's situational control is likely low. Judith supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33 percent over the last four months. Judith is understanding and patient with her staff and tells them she knows what they're going through since it wasn't so long ago that she took those calls. According to revised path-goal theory, Judith is using a(n) ______ leadership style. supportive Karl was put on probation for a string of customer complaints about his poor service and professionalism. His supervisor was using ______ power. coercive Kim supervises a group of customer service representatives. Kim is respected and well-liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. Kim has _____ in the contingency model. high situational control Lamar brought his proposal to Lindsay before the meeting saying, "I'm sure you have some ideas on this, and we could try to get them incorporated upfront." Which influence tactic is Lamar using? consultation Leadership is the ability to influence employees to voluntarily pursue organizational goals. TRUE Leaders benefit most from followers who are helpers (most compliant) rather than rebels (least compliant). TRUE Leaders especially want ________ who are productive, reliable, honest, cooperative, proactive, and flexible. followers Leaders manage and managers lead, but the two activities are not synonymous. TRUE Marcel supervises a group of paralegals serving the firm's lawyers. He gets along well with his employees, and he has created detailed procedures for all the types of legal document they encounter. Marcel hires and fires; he also gives work assignments, performance appraisals, and promotions. The optimal leadership style for Marcel is _____ according to the contingency model. task-oriented Narcissistic leaders tend to bring out the best work behaviors in others. FALSE One of three dimensions of situational control in the contingency leadership model, ______ is the extent to which tasks are routine, unambiguous, and easily understood. task structure One's power comes as part of one's job; it is the right to perform or command. FALSE. Organizations may apply trait theory by using personality assessments. Passive leaders inspire trust in their followers because they express their integrity by being consistent, single-minded, and persistent in pursuit of their goal. FALSE Pat is something of a cheerleader around his team. He shares his vision and expresses his confidence in his team's ability to achieve his vision. He is quick to compliment and acknowledge team members' accomplishments, and he is enthusiastic about their successes. According to revised path-goal theory, Pat is using a(n) ______ leadership style. value-based Regina apologized to Clay for an e-mail that upset him. She said she had chosen an inconsiderate way of stating her idea, and that she'd be happy to discuss it further. Regina is expressing consideration behavior Research indicates that women tend to display more _____, while men tend to display more ______.
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- Fall '09