22.214.171.124 Teach and Institute LeadershipDeming argued that supervision must be improved by training the supervisors and the leaders. He stated that the top leaders should be trained on statistical methods of achieving quality in the organization. They should be trained not to focus on the negativity but to focus much on creatinga positive and supportive attitude. Montgomery, D. C. (2009).126.96.36.199 Learn New Philosophy The new philosophy includes new improvement. Refusal to accept non-performance leads to customer’s dissatisfaction. Western management must awaken to the challenge, must learn their responsibilities and take on leadership for change. Van der Wiele, T. (2001) argued that organization must learn new concepts to be able to excel in the business. 188.8.131.52 Understand the Purpose for Inspection Cease dependence on mass inspection. Build quality into the product and services from the start. Therefore the management must understand that the purpose inspection is to improve on production and cost reduction. Montgomery, D. C. (2009).184.108.40.206 Drive out Fear; Create Trust and a Climate of InnovationDrive out fear so that everyone may work effectively for the company. This should be done through a process of communication. Management must encourage open and effective 16
communication. Deming, W. E. (1986) stated that the management needs to encourage team work since fear is caused by the sense of being powerless to control the most important aspects of life. Deming suggested that management can drive out fear by providing job security, adequate training and providing a conducive environment for working. 220.127.116.11 Optimize the Effort of Teams, Groups and Staff Deming provided that for quality to be achieved then team work should be enhanced. Unnecessary competitions among members of the team should be discouraged at all times. Deming said that all efforts of the team should be geared towards the common goal. Chan, T. H., & Hesan A. Q. (2000).18.104.22.168 Eliminate Numerical TargetsEliminate slogans, exhortations and targets for the workforce as they do not necessarily achieve their aims. Eliminate numerical quotas in order to take account of quality and methods, rather than just numbers. Deming insisted that work performance should never be measured based on qualitative terms but on quality standards and terms. Quality targets should be based on statisticalanalysis, that targets should be focused on quality. Montgomery, D. C. (2009).22.214.171.124 Eliminate Management by Objective (MBO) Deming said that ideal goal set by the management without proper methods are likely to compromise quality. Use of numerical targets for management is managing without the knowledge of what should be done instead MBO. Management must learn their capabilities of the process and how to improve on them. Chan, T. H., & Hesan A. Q. (2000).