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BAI6 Manage Changes "At a time of significant organisational change, this ICT Strategic Plan establishes a course of action to guide the development and delivery of ICT services for the City of Albany." pg 1 "Drivers of Service change " pg 4 KF24- Change Management guidelines and policies are missing in ICT Strategic Plan.
BAI7 Manage Change Acceptance and Transitioning No evidence found KF25- No change acceptance and transitioning guidelines are available within ICT Strategic Plan. BAI8 Manage Knowledge "IM-01 Information stores will have relevant and up-to-date data. IM-02 Knowledge Management will be improved across the City’s workforce through improved data and systems." pg 9 KF26- Good Knowledge Management process are in placed in ICT Strategic Plan BAI9 Manage Assets No evidence found KF27- Asset Management is missing in ICT Strategic Plan. BAI10 Manage Configuration No evidence found KF28- Guidelines and policies around configuration management is missing in ICT Strategic Plan. Deliver, Service & Support (DSS) DSS1 Manage Operations "Environmental and physical components that provide accommodation, electrical power and airconditioning to ensure the effective and efficient operation of key ICT components." pg 12 T-04 ICT will lead best-practice in ‘Green Computing’ through appropriate technology procurement and operational practices. pg 12 "G-01 Alignment of ICT systems and services to the City’s strategic and operational directions will be ensured through an ICT Governance framework." pg 15 KF29- Operation management guidelines are effective and robust in ICT Strategic Plan. DSS2 Manage Service Requests and Incidents "The ICT team presently only uses a subset of best-practice processes for delivery of ICT services; in particular incident and service request management (resolution processes)." pg 19 KF30- Service request and incident are well managed.
COBIT Processes (Source COBIT5, 2012), Evidence (Source ICT Strategic Plan 2012-2017, City of Albany)DSS3 Manage Problems "Locations of drain pipes in asset systems or GIS if wrong can lead to delays in rectifying problems or cause problems for construction;" pg 10 KF31- GIS is not effective and accurate. DSS6 Manage Continuity No Evidence Found KF32- No business continuity planning is found in ICT Strategic Plan. DSS5 Manage Security Services "Annual Vulnerability Assessment by external Security Specialist." pg 22 KF33- ICT Security well managed. DSS6 Manage Business Process Controls Monitor, evaluate & Assess (MEA) "SM-03 Transparency and accountability of ICT will be provided through effective monitoring and reporting." pg iii KF34- Effective monitoring and reporting policies are in place in ICT Strategic Plan. MEA1 MEA Performance and Conformance "IM-04 Optimal performance from data repositories will be ensured through appropriate database implementations and operational practices. Pg 9 "SM-03 Develop a framework for monitoring and reporting availability and performance metrics." pg 21 KF35- Well established Performance and conformance policies are available in ICT Strategic Plan.