List 2 Key Result Areas KRAs for the UnitTeam and 9 Develop a draft Operational

List 2 key result areas kras for the unitteam and 9

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8.List 2 Key Result Areas (KRAs) for the Unit/Team and 9. Develop a draft Operational Plan that will achieve these 2 KRAs. Do not try and develop Operational procedures at this time because it is a very big job, however, make a list of the operations within the Unit that could require clear operating procedures Key Result Area (KRA) Target Key Performance Indicator (KPI) Unit/Team Organizational profile 20% Increase of organizational profile - Brand recognition - Positive view CEO will be able to organise team to serve the tour service for its competitive advantage in others Customer Satisfaction Improve customers satisfaction by 50%. - Delivery time - Lead time - Solving customer complaint - Number of return MIMILs For higher turnover resulting from improve MIMILs satisfaction, Marketing and Seller will be able to enjoy a decline in the average fixed cost. 10. List resources that you will require the implement your Operational Plan The CEO have decided to implement an e-commerce strategy to maintain or increase market share and revenue and satisfy customer needs in line with company strategic directions. I have been hired as an external consultant to manage operational planning activities for CY Beyond Tasmania’s e-commerce strategy. 11. Identify any resources that you do not currently have but will be needed to achieve your goal Currently, CY Beyond Tasmania has a website, but this website lacks e-commerce functionality. The website would need to be redeveloped to incorporate this
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functionality in line with relevant technical specifications. Existing infrastructure, such as office and store configurations, would need to be adapted to the new strategy. 12. Outline a strategy for obtaining any identified additional resources. New staff would need to be recruited and existing staff retrained or informed of the e-commerce strategy and associated operational and performance targets. All resourcing must be acquired and operations undertaken in accordance with relevant internal and external standards – legislation and codes of practice; intellectual property (IP) rights and responsibilities; and organisational policies and procedures.
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