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8.List 2 Key Result Areas (KRAs) for the Unit/Team and9.Develop a draft Operational Plan that will achieve these 2 KRAs. Do not try and develop Operational procedures at this time because it is a very big job, however, make a list of the operations within the Unit that could require clear operating proceduresKey Result Area (KRA)TargetKey Performance Indicator (KPI)Unit/TeamOrganizational profile20% Increase oforganizational profile -Brand recognition-Positive view CEOwill be able to organise team to serve thetour service for its competitive advantage in othersCustomer SatisfactionImprove customers satisfaction by 50%.-Delivery time-Lead time-Solving customer complaint-Number of return MIMILs For higher turnover resulting from improve MIMILs satisfaction, Marketing and Sellerwillbe able to enjoy a declinein the average fixed cost. 10.List resources that you will require the implement your Operational PlanThe CEO have decided to implement an e-commerce strategy to maintain or increase market share and revenue and satisfy customer needs in line with company strategic directions. I have been hired as an external consultant to manage operational planning activities for CY Beyond Tasmania’s e-commerce strategy.11.Identify any resources that you do not currently have but will be needed to achieve your goalCurrently, CY Beyond Tasmania has a website, but this website lacks e-commerce functionality. The website would need to be redeveloped to incorporate this
functionality in line with relevant technical specifications. Existing infrastructure, such as office and store configurations, would need to be adapted to the new strategy.12.Outline a strategy for obtaining any identified additional resources.New staff would need to be recruited and existing staff retrained or informed of the e-commerce strategy and associated operational and performance targets. All resourcing must be acquired and operations undertaken in accordance with relevant internal and external standards – legislation and codes of practice; intellectual property (IP) rights and responsibilities; and organisational policies and procedures.