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In this regard our relationship models with

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In this regard, our relationship models with stakeholdersare always based on transparency and ongoing dialoguebut they have different foundations depending on thetarget group. Before setting each specific policy, wedo an exercise to identify and review the stakeholders,which allows us to set goals and determine theappropriate communication channel. This exercise isdone periodically so that the stakeholders, goals andtools that are used are reviewed and updated on acontinuous basis.In order to constantly develop our relationship modelswith stakeholders, Inditex’s Social Advisory Board, acounseling body on sustainability issues made up ofindividuals and external institutions independent ofInditex, takes on a key role as it is responsible forinstitutionalizing the dialogue with key interlocutorsin civil society.More information on page 264 of this Annual Report.Based on their direct or indirect involvement in the valuechain of the Company’s business activities, our prioritystakeholders are employees, customers, suppliers, theenvironment, the community and shareholders. Oursustainable strategy is organised around priorities thatcover all the material topics that the groups themselveshelp us define.Defining Inditex’s strategy for engaging with stakeholdersIdentificationDefinition of prioritiesDefinition of the strategyIt involves identifying all the stakeholderswho may be related to Inditex throughoutour value chain and in the environmentwhere we carry out our business activity.Classifying and determining the prioritystakeholders based on our business model.Both their involvement and the possibleimpacts this model can have on them aretaken into account.A specific strategy is created for eachstakeholder based on their characteristicsand needs. Specific goals and commitmentsare defined, as well as the tools for dialogueto be used with each one.The relationship models with stakeholders are always basedon transparency and ongoing dialogue but they have differentfoundations depending on the target group.
STAKEHOLDERSTOOLS FOR DIALOGUEFREQUENCYOURCOMMITMENTSEXAMPLES OFSTAKEHOLDERSOur prioritiesEMPLOYEESAny person who works for the InditexGroup, whether at stores, offices orlogistics centres.-Ethics Committee-On request-Respect for humanand labour rights-Fair and decenttreatment-Data protection & privacy-Commitment withinformation security-Store employees-Office employees-Employees atlogistic centres-Trade unionrepresentativesOur people-UNI Global Union agreement-Ongoing dialogue-Training and internal promotion-Ongoing dialogue-Internal communications-Ongoing dialogue-Volunteer programmes-Ongoing dialogue-Information Security and DataProtection & Privacy (Data ProtectionOfficer - DPO) Departments-Ongoing dialogueCUSTOMERSAny person who purchases any productmarketed by any of Inditex Group’sdifferent brands.

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