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20Sept-19.html COGTA – see Department of Cooperative Governance and Traditional Affairs 8. Craythorne, D.L. 2006 Municipal administration: the handbook . Cape Town: Juta. 9. Deloitte. 2012. Municipal Clean Audit Efficiency Series – Leadership Ownership . [Online]. - content/uploads/2012/12/Municipal-Clean-Audit-EfficiencySeries- Leadership-Ownership.pdf [Accessed: 26 September 2019] 10. Deloitte. 2010. Public Sector: Shaping our future . [Online]. %20Assets/Documents/Public%20 Sector%20brochure.pdf [Accessed: 26 September 2019] 11. Fakir, E. (2014poggenpoel, W. (2017)). Service delivery protests. Mail & Guardian. Retrieved from service-delivery-protests [Accessed on 28 September 2019] 12. Fourie, D. and Poggenpoel, W. (2017). Public sector inefficiencies: Are we addressing the root causes?. South African Journal of Accounting Research, 2017 Vol. 31, No. 3, 169–180, [Online] [Accessed on 28 September 2019] 13. Gert Sibande District Municipality. 2016. GSDM final IDP 2016/17 . Ermelo: The Municipality. 14. Kanyane, M.H. 2010 Public service delivery issues in question.[ Chapter 4 ].In: Kondlo, K. & Maserumule, M.H. (eds.) The Zuma administration: critical challenges . Cape Town: HSRC Press. 15. Koma, S.B.,2010. The State of Local Government in South Africa: Issues, trends and options. Volume 45 Number 11. [Online]. Available at: . Accessed on 14/08/2019. 16. Koma, S.B.,2012. The Evolution of Developmental Local Government in South Africa: Issues, trends and options. Volume 9 Number 1. [Online]. Available at: . Accessed on 14/08/2019. 17. Koma, S.B.,2012. Developmental Local Government: Issues, trends and options in South Africa. Volume 5 Number 2. [Online]. Available at: . Accessed on 14/08/2019. 39
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18. Koma, S.B.,2014. Developmental Local Government with Reference to the Implementation of the Local Economic Development Policy. Academic Research Report. [Online]. Available at: . Accessed on 15/08/2019. 19. Matei, L. and Matei A. (2009). Corruption in the public organizations: Towards A Model of Cost-benefit Analysis for Anti- corruption Strategies. Transylvanian Review of Administrative Sciences, 27E/2009 pp. 145-171 20. Mbanga, L. & Jooste, S. 2013. Building public sector capacity for the delivery of sustainable human settlements through public private partnerships .[ Online ]. Available at: , %20LUNGI.pdf [Accessed 12/08/2019]. 21. Mofolo, M.A., 2012. Reinforcing a Turnaound Strategy for Municipalities to Improve Performance . Journal on Africa’s Public Service Delivery and Performance Review. [Online]. Available at: [Accessed on 11/08/2019] 22. Molefe, M.A. 2015. Interpreting and translation for service delivery in local public service contexts . Master's thesis, University of the Free State, Bloemfontein.
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