Management must expect that they will face challenges ahead such as changes in

Management must expect that they will face challenges

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process redesign exercise before applying the business solution. Management must expect that they will face challenges ahead such as; changes in their job profiles, some job redundancy such as making booking over the phone and sending and receiving contracts through the post. Also, they may face issues with loss of authority since some processes would be fully automated. Becoming familiar with the new system and structure may be challenging as well. Providing online and real time capabilities on a consistent basis may take some getting used to. Some customers may also find it difficult to use the new system hence some manual processes such as booking via walk-ins are still used to facilitate a gradual integration of an entirely automated information management system. These are some of the key issues which lay ahead for CC Music Agency. It is of utmost importance that CC Music implement a Business Process Reengineering technique to eliminate the challenges which have been identified in the previous paragraphs. A BPR will eliminate all processes that do not add value to customers. Also measuring key performance indicators and reevaluating the business process can help to eliminate some of these challenges.
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REFERENCES Arc View Associates LLC, 2009. Strategic Systems Integration Planning, s.l.: Arc View Associates LLC. Aversano, L. et al., 2015. Understanding Enterprise Open Source Software Evolution. Procedia Computer Science, Volume 64, pp. 924-931. Basahel, A. & Irani, Z., 2009. EVALUATION OF STRATEGIC INFORMATION SYSTEMS PLANNING (SISP) TECHNIQUES: DRIVER PERSPECTIVE. Izmir, European and Mediterranean Conference on Information Systems , pp. 1-13. Checkland, P. & Holwell, S., n.d. Organizations': The Main Context of Work on Information Systems. In: Information, Systems and Information Systems. New York: Wiley and Sons, pp. 68- 83. Compiere, 2013. Compiere. [Online] Available at: [Accessed 9 July 2019]. Da Silva, R. & Rahimi, I., n.d. Issues in Implementing CRM: A Case Study. Issues in Informing Science and Information Technology, pp. 1053-1064. ERPNext, 2019. ERPNext. [Online] Available at: [Accessed 9 July 2019]. FinanceOnline, 2019. Finances Online Reviews for Business. [Online] Available at: [Accessed 9 July 2019]. Herliana, S., Lawiyah, N. & Aina, Q., 2018. SWOT ANALYSIS APPROACH ON SME’S ENTREPRENEURIAL COMPETENCY. Academy of Entrepreneurship Journal, 24(2), pp. 1-6. Hussein, A. M., 2015. APPLICATION OF STRATEGIC PLANNING TOOLS AND CONCEPTS IN SMES IN NAIROBI CBD, s.l.: UNITED STATES INTERNATIONAL UNIVERSITY.
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Imanuel, 2019. Predictive Analytics Today Research. [Online] Available at: - business/#howtochoosetherighterpsoftwareforsmallmediumbusiness [Accessed 7 July 2019]. Jeng, I., 2017. Benefits of having a CRM system in addition to an ERP system. Helsinki: Helsinki Metropolia University. Kazemzadeh, Y., Milton, S. K. & Johnson, L. W., 2015. Service Blueprinting and Business Process Modeling Notation (BPMN): A Conceptual Comparison. Asian Social Science, 11(12), pp. 307-318.
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