Applications select four a avaya proactive contact b

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applications? (Select four.) A. Avaya Proactive Contact B. Avaya Operational Analyst C. Avaya Aura® Contact Center D. Avaya Aura® Call Center Elite E. Avaya Aura® Communication Manager Correct Answer: ACDE QUESTION 83 Which Avaya Aura® Workforce Optimization packages are licensed on a per agent seat basis? (Select three.) A. Avaya Quality Monitoring Package B. Avaya Workforce Management Package C. Avaya Social Media Analytics Package D. Avaya Workforce Optimization Package
E. Avaya Coaching and eLearning Package Correct Answer: ABD QUESTION 84 Which are software component provided by the Avaya Contact Flow Analytics turnkey solution? (Select three.) A. Tivoli software B. Oracle Business Intelligence Enterprise Edition (OBIEE) C. Contact Flow Analytics software D. Red Hat Enterprise Linux (RHEL) 5.6 Operating System E. Advanced Interactive executive (AIX) 6.1 Correct Answer: BDE QUESTION 85 Which two operating systems are supported on customer provided hardware for Avaya Interaction Center? (Select two.) A. Mac OS X B. Windows 7 Professional Edition C. Linux OS D. Windows Vista Enterprise Edition Correct Answer: BD QUESTION 86 The Experience Layer enables organization to do which of following three key activities? (Select three.) A. Optimize the workforce B. Connect to the Back-Office C. Contextual Awareness D. Best/1:1 Matching Correct Answer: BCD QUESTION 87 Which of the following apply to the Avaya Customer Experience Management Design layer? (Select three.) A. Connect and Share Services B. Trouble Isolation C. Multi-tenancy Support D. Workflows and Application Simulation E. End-to-End Experience Design Correct Answer: CDE QUESTION 88
In addition to the Experience Layer, which two layers are part of the seven layers that make up the Avaya Customer Experience Management (CEM) Framework? (Select two.) A. Implementation Layer B. Design Layer C. Collaboration Layer D. Performance Layer Correct Answer: BD Explanation/Reference: corrected and modified.

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