Across the Group we’ve continued to raise employee awareness around waste through new bins and signage, intranet articles and activities such as supporting National Recycling Week. Deforestation Deforestation is a significant global contributor to climate change and ecosystem degradation, particularly in developing countries. With that in mind (and in order to implement our understanding of natural capital risk and dependencies from our work under the Natural Capital Declaration), we’ve continued to identify and eliminate potential drivers of deforestation in our supply chain. We are still one of the largest Fair Trade endorsed workplaces globally. This covers the tea, coffee, sugar and cocoa used in our offices and branches across Australia and New Zealand. We also continue to purchase biscuits that are certified by the Roundtable on Sustainable Palm Oil (RSPO). We recognise that we depend on forest resources as a consequence of our paper use in our offices, especially for publications and customer statements. We’ve focused on decreasing our consumption of paper where we can. This has been done by digitising paper- based processes and application forms, introducing ‘bring your own device’ (BYOD), and rolling out an increasing range of ‘default online’ or ‘online only’ customer correspondence. When we need to use paper, our Sustainable Paper Guidelines, covering operations in Australia, outline that it should come from certified responsible sources, recycled stock and, where possible, manufacturers should be ISO14001 certified. Additionally, uncoated paper (office paper) should be National Carbon Offset Standard (NCOS) certified carbon neutral. After a successful initiative last year encouraging our retail customers to switch to online statements, BNZ did the same this year with business banking customers. We improved our online banking platform to enable these customers to view their statements online and then ran a campaign to encourage them to switch off their paper statements. Over 35 per cent of those customers opted to switch to viewing statements online only – resulting in 2,262 less statements needing to be printed each month. Data on our paper use and online customer statements transition to online only can be found on page 65 of this report. EXAMPLES OF ENERGY EFFICIENCY AND RENEWABLE ENERGY MEASURES IMPLEMENTED IN AUSTRALIA IN 2017 ACTIVITY TYPE DESCRIPTION OF ACTIVITY ESTIMATED ANNUAL C0 2 -e SAVINGS (METRIC TONNES C0 2 -e) INVESTMENT ($AUD) ANNUAL SAVINGS ($AUD) ESTIMATED PAYBACK PERIOD (YEARS) ESTIMATED LIFETIME OF THE INITIATIVE (YEARS) Energy efficiency: Building services Improving energy efficiency across our buildings, including, improvements to HVAC and lighting and cooling as well as powering down sites when not in use 773 $381,710 $110,132 4 7-10 years Energy efficiency: Processes Data Centre technology upgrades to storage compression 375 $0 $41,744 0 3-5 years Low carbon energy installation Installing solar panel on our branches 695 $476,752 $181,135 3 10 years
64 OUR ENVIRONMENT ENVIRONMENT – NUMBERS
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