Contract law trade practices safety standards risk

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Contract law.Trade practices.Safety standards.Risk and safety management.Training legislations and standards.Industry code of practices.Task B – Customer Service Plan
BSBCUS501 – Manage quality customer service1.You need to develop a customer service plan for innovative widgetswhich should include:
2.Using the policies and procedures and by conducting your ownresearch on innovative widgets you need to develop a customerservice plan. You need to make sure:
Put your answers of Task B (1&2) in box below.
BSBCUS501 – Manage quality customer servicea.Vision and mission statementBelow mentioned would be vision statement of the company:“Innovative widget wants to become leading manufacture and supplierof Widgets in Australia”Mission statement:Below mentioned is vision statement of the innovative widgets:WidgetManufacturing strives to: research and integrate the latest, mostreliablewidgettechnology, use the most reliablewidgetmanufacturing processes,and. provide unparalleled customer service to everywidgetcustomer”b.Product standards:Dimensions:Stainless steel widgets provided in a range of sizes: 5mm, 6mm, 7mm,8mm, 9mm and 10mmTolerance:Some reasonable delay in service delivery due togenuine conditions.PricingCost based pricing strategy would be adopted.Material:Pure stainless steel.Delivery:With in three working days across the country.Policies and procedures:1.Conduct of market research:MARKET research would be carried out by the marketingdepartment and the research would be conducted onregular basis to analyze changing need of customers.2.Responding to customer needs:The company would pay special attention to respond tocustomer needs. The company have resources to startmanufacturing the product as per customer need as soon asneed is identified.3.Managing records and data:Company will hire a special record keeping softwareoperator and will purchase server to manage large customerdata.
BSBCUS501 – Manage quality customer serviceTask 2.Customer service plan:The objective for Customer Services over the coming three years is tomaintain the high level of service delivered to the current & evolvinginnovative widgets user community, as well as developing a CustomerRelationship Management model which is• Consistent• Of a high quality• Continuously improving.

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Term
Fall
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customer services

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