Storybook Three: Strategies to Keep the Peace Under PressureThere are many things that need to be taken into consideration to alleviate stress caused by deadlines and prevent the team from falling apart when dealing with conflict. In the scenario presented by storybook three there was a sandwich shop that had multiple competing deadlines 4
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Running head: CONFLICT RESOLUTIONand they had a deliverable due in two weeks. A very unprofessional email conversation took place, which caused a conflict in the work place and resulted in the creation of a conflict resolution strategy for John and Antonio. Some of the conflict resolution strategies that I would use for John and Antonio would include a discussion with the two employees to figure out what it was that is causing them to have so much conflict with each other while at work. The only other strategy that may work with these individuals would be written communication warning one or both of the employees that the behavior is not tolerable and cannot be allowed to happen in the work place.ConclusionConflict resolution and the ability to deal with difficult people is a skill set that will set any person on the path to success. Today’s society is becoming so sensitive that you really need to know what to say, how to say it, what to do, and how to do it in order to prevent yourself from making a mistake and unintentionally discriminating against a person. Conflict resolution and theprocess of resolving conflict should be something built in to the organizational structure with clear goals in mind and an understanding of the purpose. Without these simple tools discussed in this paper a manager simply will not succeed when dealing with conflict or individual feelings.5
Running head: CONFLICT RESOLUTIONReferencesFive types of conflict resolution strategies. (n.d.). Retrieved July 13, 2016, from Hirschhorn, L. Managing rumors, Cutting Back (San Francisco: Jossey-Bass, 1983), pp. 54–56.Robbins, S. Organizational behavior, 15thed. Upper Saddle River, NJ: Prentice Hall, 2013.6
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