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Preliminary evaluation of the speed reading program was that trainees liked it. Twomonths after the training was conducted, the technicians told their managers that theywere not using the speed reading course in their jobs, but were using it in leisure readingat home. When their managers asked why they weren’t using it on the job, the typicalresponse was, “I never read those memos and policy announcements anyway.”a. Evaluate the needs assessment process used to determine that speed reading wasnecessary. What was good about it? Where was it faulty?b.How would you have conducted the needs assessment? Be realistic.3.Consider the interview questions for the lead drivers that are shown on page 115. Writequestions that could be used to interview the six lead driver supervisors and the tworegional vice presidents. How do these questions differ from those for the lead drivers?1. Replaces components1212. Repairs equipment2553. Interprets instrument readings1454. Uses small tools251Explanation of ratings:Frequency: 1 = very infrequently to 5 = very frequently.Importance: 1 = very important to 5 = very unimportant.Learning difficulty: 1 = easy to 5 = very difficult.
Chapter 3Needs Assessment1354.Several companies are known for linking their values and human resource practices inways that have led to business success as well as employee satisfaction. These companiesinclude Southwest Airlines (www.iflyswa.com), Cisco Systems (www.cisco.com), SASInstitute (www.sas.com), the Men’s Wearhouse (www.menswearhouse.com), Intel(www.intel.com), Steelcase (www.steelcase.com), whole foods (www.wholefoods.com),and Nokia (www.nokia.com). Choose one of these companies’Web sites and perform anorganizational needs analysis. Read about the company’s values and vision; look forstatements about the importance of training and personal development. Is training impor-tant in the company? Why or why not? Provide supporting evidence from the Web site.5.Go to wdr.doleta.gov/SCANS/, a Web site for the U.S. Department of Labor Employeeand Training Administration that includes reports of the SCANS commission (Secre-tary’s Commission on Achieving Necessary Skills). Look at the report, “What WorkRequires of Schools.” What competencies does the report identify as being necessaryfor effective job performance? What foundational skills underlie these competencies?Identify a company that you, a friend, a neighbor, or a relative works for. Set up an inter-view with a manager, trainer, or human resource representative at the company. Ask thisperson to discuss with you the extent to which he or she believes that the employees atthis company possess these five competencies. Which competencies are most stronglyrepresented in the work force? Which competencies are weaknesses in the work force?