3 Helps maintain customers trust in Apple and its products 4 Educate customers

3 helps maintain customers trust in apple and its

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(3) Helps maintain customers' trust in Apple and its products. (4) Educate customers how to get the most out of their Apple products (5) Creates the lines of business by choosing and promoting a knowledgeable talent pool. (6) Makes fervor around products, launches, programs and initiatives (7) Mindful for maintaining high standard with respect to communication and confidentially. (8) Deliver measurable results and help enrich customers' lives Next is about the specialist position. Their essential duties are helping create the energy and fervor around Apple products, giving the right solutions and getting products into customers' hands. Understanding the Apple Store is dedicated to transferring a customer experience and discovering customers' needs are also required as an Apple specialist. About the responsibilities of the specialist: (1) Greet customer first, guides them - branding, selling, and even setting up every of their new product. (2) Keeping up visual promoting or helping group members. (3) Remain on best of news around items and activities, prepared to apply your learning in client interactions.
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(4) Revealing customers’ needs, at that point taking after through with illuminating arrangement Job Specification : To every store leader, proven ability to drive positive clients encounters that construct dependability and convey quantifiable results are required when apply to this position because not every person could handle this. Second, a store leader need an ability to oversee partitioned commerce bunches inside a complex environment. Third, strong communication skill is a must-have skill for this position in order to clearly impart the Apple vision to the teams you oversee. In case of an Apple specialist, solid intrigued in technology, particularly Apple item is required because perfection in working usually happen while doing it with passion. Willing to learn and adapt to new knowledge and technology of Apple are needed because working in this complex environment with thousands of customers require lots of experience and solving – problem skill. The next requirement is the ability of providing extraordinary customer experiences in any environment and to be invigorated by steady personal interaction. Solid communication abilities are also important which let the specialist banter as unreservedly and comfortably with little bunches as with individual customers For a better understanding of the performance evaluation, the HR department conducted 2 performance evaluations to examine the performance of Nguyen Hoang Nam an Apple specialist and his manager, Le Thanh Nam. The evaluation included 2 phrases. First, we interview the 2 positions and ask them several questions about their job at apple and how they feel about their performance. Then we as them to rate themselves based on some specific criteria. After that, we collect some previous surveys from the customer, their co-worker. We also go deep in Apple Nguyen Hue’s financial report and its annual revenue. After all the critical information has been collected we rate the 2 employees with the same criteria that they use to rate themselves based on all the information that we have collected.
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As shown above, the store leader has proved that he has met or even exceed our expectations and has performed outstandingly over the past years. even though his self-evaluation hasn’t accurately match the
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  • Fall '18
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